Hvala na strpljenju i objašnjenju.
Ako je vaš pravi iznos novca smanjen i kazino je onemogućio vaš nalog, mi, nažalost, ne možemo da ponudimo nikakav regres u ovoj situaciji, uprkos vašem negativnom iskustvu.
Imajte na umu da kazino može odlučiti da ograniči ili čak zatvori nalog igrača u bilo kom trenutku iz bilo kog razloga. Sve dok kazino nije zadržao vaša sredstva, ne možemo intervenisati u vaše ime.
Važno je napomenuti da kazina nisu u obavezi da nude bilo kakve pogodnosti svojim igračima i mogu isključiti pojedince iz svojih promotivnih ponuda bez prethodnog obaveštenja.
Obavestite me ako sam previdio neke okolnosti ili ako postoji još nešto u čemu bih vam mogao pomoći, u suprotnom ću zatvoriti vašu žalbu.
Thanks for your patience and the explanation.
If your real money balance was played down and the casino disabled your account, we, unfortunately, can't offer any recourse in the situation, despite your negative experience.
Please understand the casino can decide to restrict or even close the player's account at any time for any reason. As long as the casino didn't withheld your funds we can't intervene on your behalf.
It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their promotional offers without prior notification.
Please let me know if I overlooked any circumstances or if there is anything else I might assist you with, otherwise, I'll close your complaint.
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