Igrač iz Nemačke je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Odbili smo žalbu jer igrač nije sarađivao.
The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We rejected the complaint because the player didn't cooperate.
Igrač iz Nemačke je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Odbili smo žalbu jer igrač nije sarađivao.
Iako sam verifikovan, Casino Betsamigo.com mi neće isplatiti mojih 1000 evra. Betsamigo ima moju ličnu kartu, dokaz adrese, bankovne podatke i moj selfi sa ličnom kartom. Betsamigo mi svaki dan poništi povlačenje i sada čak traže kopiju moje vozačke dozvole ili pasoša. Nemam ni jedno ni drugo i imam samo ličnu kartu.
Even though I'm verified, Casino Betsamigo.com won't pay me my 1000 euros. Betsamigo has my ID, proof of address, bank details and selfie of me with my ID. Every day Betsamigo cancels my withdrawal and now they even want a copy of my driver's license or passport .I don't have either and only have my ID card.
Obwohl ich verifiziert bin, zahlt mir das Casino Betsamigo.com meine 1000 Euro nicht aus.Betsamigo hat meinen Personalausweis,Adressnachweis,Bankdaten und Selfie von mir mit meinem Ausweis.Jeden Tag storniert Betsamigo meine Auszahlung und möchte jetzt sogar eine Kopie meines Führerscheins oder Reisepass.Ich besitze beides nicht und habe nur meinen Personalausweis.
Dear Johnny84756,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Kazino ima moju ličnu kartu, bankovne podatke, moj selfi sa bankovnom karticom i dokaz adrese. Iako sam verifikovan, sada mi traže vozačku dozvolu i pasoš. Sve je to prevara. Žele moj novac ne isplati, iako sam verifikovan!
The casino has my ID, bank details, selfie of me with bank card and proof of address. Even though I'm verified, now they want my driver's license and passport. It's all a scam. They want my money do not pay out, although I am verified!
Das Casino hat meinen Personalausweis,Bankdaten,Selfie von mir mit Bankkarte und Adressennachweis.Obwohl ich verifiziert bin wollen sie jetzt meinen Führerschein und Reisepass.Das ganze ist Betrug.Die wollen mir mein Geld nicht auszahlen,obwohl ich verifiziert bin!
Hvala vam na odgovoru, Johnni84756. Da li ste ranije izvršili uspešna povlačenja? Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Thank you for your reply, Johnny84756. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Dear Johnny84756,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dosadašnji status još uvek nisam dobio moj novac! Kloni se ovog kazina! To je kazino za prevaru sa sedištem u Curacao-u
Status to date still not received my money!Stay away from this casino!It is a scam casino based in Curaçao
Status bis heute immer noch nicht mein Geld erhalten!Lasst die Finger von diesem Casino!Es ist ein Betrüger Casino mit Sitz in Curaçao
Veoma mi je žao, ali niste odgovorili ni na jedno od mojih prethodnih pitanja. Proverite moj poslednji odgovor i pokušajte da pomognete. Sve tražene informacije su neophodne ako želimo da nastavimo sa slučajem. Hvala unapred.
I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
Dear Johnny84756,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Pokušali smo da pomognemo, ali morate shvatiti da je nemoguće bez vaše saradnje.
Pošto nismo u mogućnosti da dalje istražujemo, nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
We tried to help, but you must understand that it is impossible without your cooperation.
Since we are unable to investigate further, we have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.