Bets Amigo Casino - Isplata igraču je odložena.

I have been trying for a week to withdraw my winnings from betsamigo, which is €250. But every time my withdrawal request is rejected and the casino in question receives an email asking for more personal information about me even though my account is confirmed on the site. I have sent the casino pictures of two of my bank statements, my driver's license, my Skrill wallet, my driver's license, a picture of my face, a picture of a piece of paper showing my face, full name, date of birth and the name of the casino. Now the casino in question asks for a picture of a different ID, even if you think that a picture of just a driver's license is enough, but nothing seems to be enough for this casino. The customer service is no help at all and e-mails are answered either once a day unclearly or not at all. The amount I'm trying to withdraw from the casino is not really big, but I'm starting to believe that you can't withdraw a single euro from this casino to your own account.

Olen yrittänyt viikon ajan nostaa betsamigolta voittoani mikä on 250€. Mutta jokakerta minun kotiutuspyyntöni hylätään ja kyseiseltä kasinolta tulee sähköposti missä pyydetään kokoajan lisää henkilötietoja minusta vaikka tilini on vahvistettu sivustolla. Olen lähettänyt kasinolle kuvat kahdesta minun tiliotteesta, ajokortista, skrill lompakostani, ajokortista,minun naamasta kuvan, paperista kuvan missä näkyy minun naamani, koko nimi, syntymäaika ja kasinon nimi. Nyt kyseinen kasino pyytää eri henkilöllisyystodistuksesta kuvaa vaikka luulisi että kuva pelkästä ajokortista riittää mutta mikään tälle kasinolle ei näytä riittävän. Asiakaspalvelusta ei ole mitään apua ja sähköposteihin vastataan joko kerran päivässä epäselvästi tai ei ollenkaan. Summa jota koitan nostaa kasinolta ei ole varsinaisen iso mutta alan uskomaan että tältä kasinolta ei saa nostettua euron euroa omalle tilille.

Dear kustur,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear kustur,

Have you received your withdrawal from the casino yet?

Dear kustur,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.