Dragi polpab,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za ovaj problem.
Proverio sam nekoliko članaka u vezi sa problemom sa Betshop koji obustavlja rad u Grčkoj zbog problema sa poreskim organima. Navodno, igrači bi trebalo da dobiju e-poštu u vezi sa svojim računima i stanjem u narednim danima.
Možete li navesti da li ste već primili takvu e-poštu od kazina?
Kada ste se poslednji put uspešno prijavili na svoj Betshop nalog?
Kada ste poslednji put komunicirali sa korisničkom podrškom kazina?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear polpab,
Thank you very much for submitting your complaint. I'm sorry to hear about this problem.
I have checked several articles regarding the issue with Betshop suspending its operation in Greece due to issues with tax authorities. Allegedly, players should receive an email regarding their accounts and balances in the upcoming days.
Could you please specify if you received any such email from the casino yet?
When was the last time you successfully logged into your Betshop account?
When was the last time you communicated with the casino customer support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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