zdravo nishchai,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Betstarekchange kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Da li ste ikada ranije dobili bonus od kazina? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Imajte na umu da nakon što sam proverio uslove kazina, nema nijednog pomena o bilo kakvim bonusima koje je kazino dao, tako da ako ih niste primili u prošlosti, verovatno ih nikada nećete dobiti ni u budućnosti.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello nishchai,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstarexchange Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you ever receive any bonus from the casino in the past? When was the last time you spoke to the casino and what was it about?
Please note that after I've checked the casino terms, there is not a single mention about any bonuses given by the casino so if you did not receive any in the past, you will probably never receive any in the future as well.
Looking forward to your answer.
Regards,
Nick
Izmenjeno od strane Casino Guru administratora
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