Ja sam registrovan igrač u Betstro kazinu i nedavno sam naišao na značajno kašnjenje u obradi mog povlačenja.
Detalji problema:
Iznos u pitanju: €1,000
Datum zahteva za povlačenje: 23. februar
Trenutni status: Na čekanju više od 72 sata
Nakon pobede u kazinu, zatražio sam povlačenje 1.000 evra. Pre toga sam se uverio da je sva neophodna dokumentacija u svrhu verifikacije dostavljena i odobrena od strane kazina. Prema uslovima i odredbama kazina, isplate se obično obrađuju u određenom vremenskom okviru, koji je u mom slučaju značajno prekoračen.
Kašnjenje mi je izazvalo značajne neprijatnosti i uznemirenost, jer se oslanjam na blagovremenu obradu transakcija. Pokušao sam da rešim ovaj problem preko kanala korisničke podrške kazina, ali nisam dobio zadovoljavajuće rešenje ili jasno objašnjenje za kašnjenje.
I am a registered player at Betstro Casino and have recently encountered a significant delay in the processing of my withdrawal.
Details of the Issue:
Amount in Question: €1,000
Date of Withdrawal Request: 23rd February
Current Status: Pending for over 72 hours
After winning at the casino, I requested a withdrawal of €1,000. Prior to this, I ensured that all necessary documentation for verification purposes was submitted and approved by the casino. According to the casino’s terms and conditions, withdrawals are typically processed within a specified timeframe, which in my case has been significantly exceeded.
The delay has caused me considerable inconvenience and anxiety, as I rely on the timely processing of transactions. I have attempted to resolve this issue through the casino's customer support channels but have not received a satisfactory resolution or clear explanation for the delay.
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