The player from Michigan had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had extended the response time by 7 days, but the player did not respond to further inquiries. As a result, the complaint was unable to be investigated and was rejected due to lack of communication.
Igrač iz Mičigena je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do tog dana nisu dobijeni. Tim za žalbe je produžio vreme odgovora za 7 dana, ali igrač nije odgovorio na dalja pitanja. Kao rezultat toga, žalba nije bila u mogućnosti da se ispita i odbijena je zbog nedostatka komunikacije.
Proteklih nekoliko dana pokušavam da obradim povlačenje bezuspešno. Kazino tek treba da pruži bilo kakvu uplatu ili odgovor dok ovo pišem. Proteklih nekoliko dana pokušavam da podignem novac bezuspešno. Osvojio sam $50 popusta na bonus za registraciju u kazinu pošteno. Svaki put kada pitam za svoju verifikaciju, sve što dobijem je da je na pregledu, ovo je već čitavu nedelju, poslao sam svoj DL PO OBAVEZI! a takođe i slika na kojoj ga držim. Novac nije problem, već integritet. Samo sam želeo da vidim da li će biti iskreni pre nego što uplatim bezuspešno. Izbegavajte izbegavajte IZBEGAVAJTE! rekao je kazino. KAZINO JE BETTI VINS
I have been attempting to process a withdrawal for the past few days without success. The casino has yet to provide any payment or response as I am writing this. I have been trying to make a withdrawal for the past few days to no avail. I won $50 off a casino sign up bonus fair and square. Everytime i ask about my verification all i get is "its in review" this has been awhole week now, i sent my DL AS REQUIRED! and also a pic of me holding it. The money isnt the issue its the integrity. I just wanted to see if they would be honest before i made an deposit to no avail. Avoid avoid AVOID! said casino. THE CASINO IS BETTY WINS
Dear Mankster,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dear Mankster,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear Mankster,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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