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Good,

Username:m***

A month ago I registered on your platform as I had seen that it was one of the best online slots casinos.

I had no problem registering and depositing the money.

However, I wanted to play one of the slots, called "Augustus" and was having trouble accessing it.

Therefore, I decided to withdraw the money after having sent the corresponding verification documents (ID + selfie).

Since 06/03/2022, I cannot access the page or my user because they have blocked access from my country. So they sent me an email saying that I had to withdraw the money within the next 30 days.

Please, I need the account to be verified, or the pertinent documents are required to be able to have the money.

Thank you.

Buenas,

Usuario:m***

Hace un mes me registré en vuestra plataforma ya que había visto que era uno de las mejores casinos online de slots.

No tuve ningún problema en registrarme y depositar el dinero.

Sin embargo, quise jugar a una de las slots, llamada "Augustus" y tenía problemas para acceder a ella.

Por tanto, decidí retirar el dinero tras haber enviado los documentos de verificación correspondientes (dni+selfie).

Desde el día 03/06/2022, no puedo acceder a la página ni a mi usuario porque han bloqueado el acceso desde mi país. Por lo que me enviaron un correo diciendo que tenia que retirar el dinero dentro de los siguientes 30 días.

Necesito por favor que se verifique la cuenta, o se me requieran de los documentos pertinentes para poder tener el dinero.

gracias.

Dear rafaelrd7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that €290 (dispute value) is being held in your account? Also, do I understand correctly that your account has not yet been verified even though you have provided the required documents?

Have you contacted the email address mentioned on one of the attached screenshots?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

First of all, thank you for the prompt response and handling of the case.

On May 22, deposit €288 at Biamo Bet, in order to play one of my favorite slots "Augustus".

However, from the first moment I could not access the game since a screen appeared giving me an error.

After speaking with support and chat, without having had a solution to this problem, I decide to withdraw the money.

They demand the necessary verification documents + selfie, and I send them numerous times, rejecting the deposit and not responding to my emails.

On June 1, they send me an email explaining that I am in a blocked country and that I will not have access to the platform. So I have to withdraw the money by contacting support@biamo.bet

After sending numerous emails, without any response, I turn to you to see if you can lend me a hand.

Greetings.

En primer lugar, gracias por la pronta respuesta y gestión del caso.

El 22 de mayo ingrese en Biamo Bet la cantidad de 288€, con el fin de jugar a una de mis slots favoritas "Augustus".

Sin embargo, desde el primer momento no pude acceder al juego ya que me aparecía una pantalla dándome error.

Tras hablar con support y chat, sin haber tenido una solución a este problema, decido realizar el retiro del dinero.

Ellos me exigen los documentos necesarios de verificación + selfie, y yo se los envío en numerosas ocasiones, rechazando el deposito y no respondiendo a mis correos.

El día 1 de Junio, me mandan un correo explicándome que me encuentro en un país bloqueado y que no tendré acceso a la plataforma. Por lo que debo retirar el dinero poniéndome en contacto con support@biamo.bet

Tras enviar numerosos correos, sin respuesta alguna, recurro a vosotros a ver si me podéis echar una mano.

Saludos.

Thank you very much rafaelrd7 for your reply. Have you received any confirmation regarding successful verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here. Thank you in advance.

Hello, I received this response from them on June 19, after sending them several emails, responding slowly and always without solving the problem.

The only thing I do is insist again because the lack of professionalism of this website, when it is not interested, they withhold your money so that you despair and give it up for lost.

they should give an answer, and if they ask for a form of deposit and accept it, send the money immediately.

Buenas, recibí esta respuesta por parte de ellos el 19 de junio, tras enviarles varios correos, respondiendo con lentitud y siempre sin resolver el problema.

lo unico que hago es volver a insistir porque la falta de profesionalidad de esta web, cuando no le interesa, te retienen tu dinero con el fin de que te desesperes y lo des por perdido.

deberían dar una respuesta, y si piden una forma de depósito y la aceptan, mandar el dinero de inmediato.

Dear All

Our resource was blocked in Spain. There are no questions and restrictions on the player from our side. He can arrange the payment of the balance of his funds through the email address indicated on his screenshot. It is necessary to pay from the mail to which the account is registered

Dear CasinoGuru

evidence has been sent to you from the mail of our risk manager. the subject of the email is "BiamoBet Casino - Player's access to the website has been blocked."

Hello everyone,

Thank you BiamoBet Casino for your help in this case. Unfortunately, I have not received any emails from you yet. Did you it to kristina.s@casino.guru?

Hello everyone,

I'm sorry, the compliments were mixed up. As mentioned earlier, there are no restrictions for this player on our part. He can apply for the payment of funds through our support

Thank you.

Dear a***@hotmail.com . The funds have been paid to you to the details you specified and will soon be credited to your account

Good,

Thanks Casino Guru: case solved ✅

I have already received the money from these BiamoBet thieves.

I can't say any better words about this casino as all they want is for you to despair and give up withdrawing money. But they have found a person who fights for what is his.

The adjectives before this platform are: thieves, unpresentable, abusers.

I invite all other players to never think of depositing money in this casino, because if you happen to win any amount of money, they will put all the obstacles in the world to withdraw the money.

Buenas,

Gracias Casino Gurú: caso resuelto ✅

ya he recibido el dinero por parte de estos ladrones de BiamoBet.

N puedo decir otras palabras mejores sobre este casino, ya que lo único que quieren, es que te desesperes y abandones el retiro del dinero. Pero han dado con una persona que lucha por lo que es suyo.

Los adjetivos ante esta plataforma son: ladrones, impresentables, abusadores.

Invito a todos los demás jugadores que no se les ocurra nunca en la vida ingresar dinero en este casino, porque si de casualidad ganas alguna cantidad de dinero, te pondrán todas las trabas del mundo para retirar el dinero.

Awesome news, rafaelrd7. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.