Dragi BingoBonga kazino,
Hvala vam na odgovoru. Zaista mi se sviđa vaš kazino i uživao sam da igram tamo. Međutim, način na koji ste rešili i tretirali moj slučaj nije nešto što bih mogao da cenim ili navedem kao pošten ili razumljiv.
Već sam pokušavao da pronađem rešenje direktno sa vama. Imao sam mnogo razmena sa „mojim ličnim VIP menadžerom Mijom". Svaki pokušaj da se problem reši nije uspeo. Pored toga, kontaktirali su me nekoliko puta nakon toga, sa ciljem da me ubede da uplatim i ponovo igram.
Pošto nije funkcionisalo direktno među nama, sada bih želeo da nastavim da koristim ovu lepu platformu ovde i da ih obaveštavam o konačnom ishodu.
Sve što ste naveli, već je rečeno i objašnjeno. Nikada nisam pogrešno razumeo nijednu vašu izjavu.
Učinio sam sve moguće poteze da vam pomognem da razumete moju situaciju i razloge za probleme sa deponovanjem. Nije bilo zloupotreba bilo koje vrste, obezbeđena sva potrebna dokumenta, kartice, uplate, lična karta, sve.
Nemam sopstveni nalog. Moja plata, svi troškovi, sve ide preko jednog računa i jedne kartice.
Nije bilo lažne upotrebe ili bilo kakvog sličnog pokušaja.
Činjenica da ste mi oduzeli 1.400€ mog dobitka bila bi razumljiva, ako ste takođe sve depozite smatrali nevažećim i vratili mojih 850€ depozita.
To što to niste uradili, već ste vratili samo 50€, potpuno mi je nejasno.
Zašto se samo poslednji depozit smatra neprihvaćenim, a sve pre toga kao u redu?
I konačno, nisam ostvario svoj dobitak sa poslednjim depozitom, već sa gotovinskim bonusom lojalnosti koji sam dobio od vas.
Pa opet, kako i zašto samo poslednji depozit?
U slučaju da u procesu depozita pitate kako se zove nosilac kartice i ne dozvolite depozite, u slučaju da vlasnik nije isto što i igrač, to bi bila mera za sprečavanje navedenih radnji.
Ovako, oduzimajući sve dobitke i sve depozite, ne sprečavate, po mom mišljenju, ovo što ste ovde izneli.
Veoma cenim svaku spremnost da se pronađe prihvatljivo rešenje za obe strane.
Hvala i srdačan pozdrav,
Tijana.
Dear BingoBonga Casino,
thank you for your reply. I really do like your casino and have enjoyed playing there. However, the way how you solved and treated my case is not something I could appreciate or state as fair or understandable.
I have been trying to find a solution with you directly already. I had many exchanges with "my personal VIP manager Mia". Any attempt to solve the issue failed. Additionally, I was contacted several times after that, with an aim of convincing me to deposit and play again.
Since it did not work directly among us, I would like now to continue using this nice platform here and keep them informed about the final outcome.
Everything you have stated, has already been said and explained. I never missunderstond any of your statements.
I did all possible moves to help you understand my situation and reasons behind depositing issues. There was no missusage of any sort, provided all needed documents, cards, payments, ID, everything.
I have no own account. My salary, all expenses, everything runs over one account and one card.
There was no false usage or any similar attempt.
The fact that you took away 1.400€ of my winnings would be understandable, if you have considered also all deposits as unvalid and returned my 850€ deposits back.
The fact that you did not do that, but returned 50€ only is totally unclear to me.
Why is only the last deposit seen as not accepted, but all before that as fine?
And finally, I did not make my winnings with the last deposit, but with the cash loyalty bonus I got from you.
So again, how and why only last deposit?
In case you would ask during deposit process what is the name of the card holder and would not allow deposits, in case if a holder is not the same as a player, that would be a measure to prevent stated actions.
Like this, taking away all the winnings and all the deposits, you are not preventing, in my opinion, what you have been stating here.
I highly appreciate any willingness to find an acceptable solution for both parties.
Thank you and kind regards,
Tijana.
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