zdravo Andrej,
Dakle, evo naše strane priče.
Prvo, tužan sam što čujem o problemima s kockanjem, to je nešto što u BitStarzu shvaćamo vrlo ozbiljno i nadam se da ćete dobiti pomoć koja vam je potrebna za Saadat.
Sada nam je teško spriječiti igrače da otvaraju nove račune, možemo dati sve od sebe, ali to nije 100%, a također se postavljamo da možemo dati sve od sebe da spriječimo igrače da otvaraju nove račune, ali ne možemo biti zadržani odgovoran ako igrači čine sve što mogu da otvore nove.
Sada je otvaranje više naloga striktno protivno pravilima bilo kog kazina, a tek nakon povlačenja smo u našim provjerama shvatili da ovaj igrač ima više od jednog računa. Prošao je preko afilijacije da zatraži poseban bonus na depozit koji je veći od početne ponude, a zatim je dobio 50% bonusa u prosjeku za sva deponovana sredstva (što je bilo oko 232 dolara).
Nisam siguran odakle igraču "izgubljeno 5000" pošto je njegov stari račun imao gubitke od 72 dolara (osim ako nema više naloga od onih koje pominje). Ovo je sa samoisključenog računa.
Njegov novi račun koji je otvorio, izgubio je 232 dolara i zaista smo mu vratili zadnja 2 depozita koje je unovčio (70 dolara).
S obzirom na to da je prekršio uslove i da postoje troškovi koji se pripisuju izdatim bonusima i mnogim drugim stvarima, od ovoga se nismo obogatili. Ali mislim da postoji određeni stepen odgovornosti na nekoj osobi koja krši pravila.
Olle
Hi Andrei,
So, here's our side of the story.
Firstly, I'm sad to hear about the gambling problems, it's something we take very seriously at BitStarz and I hope you get the help you need Saadat.
Now, it's hard for us to prevent players to open new accounts, we can do our best but it's not 100%, and we also put in our terms that we can try our best to stop players from opening new accounts but we cannot be held responsible if the players is doing all they can to open new ones.
Now, opening multiple accounts is strictly against the rules of any casino, and it was upon withdrawal when we realized in our checks that this player had more than one account. He went through an affiliate to claim a special deposit bonus which is higher than the initial offer, and went on to get 50% bonus on average for all deposited funds (which was about 232 dollars).
I'm not sure where the player gets "lost 5000 from" as his old account had losses of 72 dollars (unless he's got more accounts than the ones he mentions). This is from the self excluded account.
His new account that he opened, he lost 232 dollars and we DID indeed give him back his last 2 deposits which he cashed out (70 dollars).
Considering that he broke the terms and conditions and that there are cost attributed to the bonuses issued and many other things, we didn't get rich from this. But I think there's a degree of responsibility on someone breaking the rules.
Olle
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