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Hello,

The problem I’m experiencing is that each time I try to withdraw the amount of money (which I have already wagered the required number of times), my withdrawal gets canceled repeatedly. I’ve attempted this twice already and am now on my third attempt. When I try to contact customer support, I only get responses from a chat-bot that provides no solutions. Please address this matter with the suspicion it warrants and refrain from stating the obvious.

Regards.

Hola,

el problema que tengo es que al intentar retirar la cantidad de dinero (y por tanto ya haberla apostado las veces que piden), me cancelan una y otra vez el retiro. Ya llevo dos intentos y voy por el tercero. Al intentar poneme en contacto con ellos via atención al ciente, me responde un chat-bot que no me da ninguna solución. Por favor, espero que al responder se parta de lo sospechoso que es esto y no se digan obviedades.

Saludos.

Dear drakenrx,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Have you reached out to support@boomerang-bet.com With what result?
• Is there any withdrawal currently pending in your casino account?

Looking forward to hearing from you.

Best regards,

Tomas

1. The verification tab says "It appears your account does not require verification. Enjoy the games!" So I assume it is verified.
2. They haven't informed me of anything. A chatbot responds to me with generic responses that have a lot of text but have almost no details and do not contribute anything. They tell me things like to contact the bank, but they don't explain what they mean and they don't give me specific causes or give me specific solutions either. I feel like I'm talking to a wall.
3. The result is the above. I do not talk to anyone nor am I given solutions or explained to me what is happening.
4. Yes, right now I'm trying again, but obviously I know they're going to reject it.

1. En la pestaña verificación pone "Parece que su cuenta no requiere verificación. ¡Disfrute de los juegos!". Por lo que asumo que está verificada.
2. No me han informado de nada. Me responde un chatbot con respuestas genéricas que tienen mucho texto pero que no tienen casi detalles y que no aportan nada. Me dicen cosas como que me ponga en contacto con el banco, pero no explican a qué se refieren y no me dan causas específicas ni me dan soluciones específicas tampoco. Siento como si hablara con una pared.
3. El resultado es el anterior. No hablo con ninguna persona ni se me dan soluciones o se me explica qué sucede.
4. Sí, ahora mismo lo estoy intentando otra vez, pero obviamente sé que lo van rechazar.

Hello,

It seems that they have approved the withdrawal this third time. I think it was partly due to this post, because they haven't given me any reason or anything, they have simply approved it when they previously rejected it. In any case, I would like the case not to be closed in case I do not see the movement reflected in my bank account tomorrow or in the next few days.

Greetings.

Hola,

parece que han aprobado el retiro esta tercera vez. Creo que en parte ha sido debido a este post, porque no me han dado ninguna razón ni nada, simplemente lo han aprobado cuando antes lo rechzaban. En cualquier caso, me gustaría que no se cerrara el caso por si no veo el movimiento reflejado en mi cuenta bancaria mañana o los próximos días.

Saludos.

The money has already arrived.

Sorry for bothering you.

Ya me ha llegado el dinero.

Disculpad las molestias.

Dear drakenrx,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru