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They have owed me over 20k for 3 weeks now and wont approve my withdrawl after going through the verification process.They keep telling me a few more days but wont follow through.They sure took my 4500.00 in deposits but wont pay me my winnings.Please help

Dear Donald,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you confirm that you have completed KYC verification successfully? Please forward the confirmation of your account being verified to petronela.k@casino.guru. Additionally, please advise if you have accumulated your winning with or without a bonus play. I hope we will be able to help you to receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Donald,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.