Dragi crazichickenzoto,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Sa žaljenjem vas obaveštavamo da nismo u mogućnosti da primoramo kazina da vam daju bonuse, posebno ako nisu ispunjeni svi uslovi. Bonus je u suštini poklon od kazina, a na kazinu je da utvrdi da li se kvalifikujete za njega i koja pravila važe. Važno je napomenuti da kazina nisu u obavezi da nude bilo kakve pogodnosti svojim igračima i mogu takođe isključiti pojedince iz svog bonus programa bez prethodnog obaveštenja. Iako razumemo važnost obaveštavanja klijenata o bilo kakvim promenama koje mogu uticati na njihovo iskustvo igrača, mi ne intervenišemo u ovim stvarima i dozvoljavamo kazinima da donose sopstvene odluke o tome ko prima nagrade za preporuke, a ko ne. Izvinjavam se što nisam u mogućnosti da pružim dodatnu pomoć u rešavanju ovog slučaja.
Obavestite me ako još nešto mogu da vam pomognem ili ako ova žalba može biti zatvorena.
Hvala vam na razumevanju.
Srdačan pozdrav,
Kristina
Dear crazychickenzoto,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to provide you with bonuses, especially if not all conditions have been met. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. It is important to note that casinos are not obligated to offer any benefits to their players and may also exclude individuals from their bonus program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives referral rewards and who does not. I apologize for not being able to provide more assistance in resolving this case.
Please let me know if there is anything else I can assist you with, or if this complaint may be closed.
Thank you for your understanding.
Best regards,
Kristina
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