The player from Austria had requested account closure but hadn't been able to withdraw their funds, totaling 810 Euros, despite constant communication with live chat and email. The first payout request had been made on April 12th, and the casino had yet to oblige per their business conditions of paying out in two to three days. After the player submitted a complaint to us, we had engaged in dialogue with the player to understand the situation better. The player later confirmed that the payout had been successfully made by the casino. We then marked the complaint as resolved in our system.
Igrač iz Austrije je zatražio zatvaranje računa, ali nije mogao da podigne svoja sredstva, ukupno 810 evra, uprkos stalnoj komunikaciji putem ćaskanja uživo i e-pošte. Prvi zahtev za isplatu podnet je 12. aprila, a kazino je tek trebalo da se obavezuje na uslove poslovanja da isplate za dva do tri dana. Nakon što nam je igrač podneo žalbu, stupili smo u dijalog sa igračem kako bismo bolje razumeli situaciju. Igrač je kasnije potvrdio da je kazino uspešno izvršio isplatu. Zatim smo u našem sistemu označili žalbu kao rešenu.
Automatski prevedeno:
