Dragi Hubbare1,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Proverio sam uslove i odredbe i evo šta sam našao ( ovde ):
Socket
Zadržavamo pravo da naplatimo naknade za povlačenje.
Možemo dodeliti minimalna i maksimalna ograničenja povlačenja, kao što je navedeno na veb stranici.
Morate napraviti najmanje jedan depozit pre nego što zatražite povlačenje.
...
Možete podići najviše 50.000 SEK za 7 dana.
Možete podići najviše 20.000 SEK za 24 sata.
Zadržavamo pravo da izvršimo bezbednosne provere za sva tražena povlačenja i uvek ćemo izvršiti verifikaciju identiteta za ukupna ili kumulativna povlačenja koja prelaze 20.000 SEK.
Takođe zadržavamo pravo da izvršimo bezbednosne provere za plaćanja manja od 20.000 SEK."
Imajte na umu da ne možemo kazniti kazino za podelu vašeg dobitka na nekoliko rata, posebno ako su ove informacije jasno navedene u njihovim uslovima i odredbama.
- Možete li molim vas da nam kažete da li ste već primili neki dobitak?
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Hubbare1,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. I have checked the terms and conditions, and this is what I found ( here ):
Socket
We reserve the right to charge withdrawal fees.
We may assign minimum and maximum withdrawal limits, as specified on the website.
You must make at least one deposit before you can request a withdrawal.
...
You can withdraw a maximum of SEK 50,000 per 7 days.
You can withdraw a maximum of SEK 20,000 per 24 hours.
We reserve the right to perform security checks for all requested withdrawals and will always perform identity verification for total or cumulative withdrawals that exceed SEK 20,000.
We also reserve the right to perform security checks for payments that are less than SEK 20,000."
Please understand, that we cannot penalize the casino for splitting your win into several installments, especially, if this information is clearly stated in their terms and conditions.
- Could you please advise if you received any winnings already?
Thank you in advance for your reply.
Best regards,
Petronela
Dear Hubbare1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):
Uttag
Vi förbehåller oss rätten att ta ut avgifter för uttag.
Vi kan tilldela minimi- och maximala uttagsgränser, enligt vad som anges på hemsidan.
Du måste gjort minst en insättning innan du kan begära ett uttag.
...
Du kan ta ut maximalt 50000 kronor per 7 dagar.
Du kan ta ut maximalt 20000 kronor per 24 timmar.
Vi förbehåller oss rätten att utföra säkerhetskontroller för alla begärda uttag och kommer alltid utföra identitetsverifiering för totala eller kumulativa uttag som överstiger 20000 kronor.
Vi förbehåller oss även rätten att utföra säkerhetskontroller för utbetalningar som är mindre än 20000 kronor."
Please understand, that we can’t penalize the casino for splitting your win into several installments, especially, if this information is clearly stated in their terms and conditions.
- Could you please advise if you received any winnings already?
Thank you in advance for your reply.
Best regards,
Petronela
Izmenjeno od strane Casino Guru administratora
Automatski prevedeno: