Casino Fantastik - Dobitak igrača je oduzet zbog pravila maksimalnog ulaganja od 30%.

This casino is a fake. I played with real money and after my winnings of over 40,000 euros, which I gambled away up to 10,000 euros, these crooks don't want to pay out anything. I even have the payout ticket for 10,000 on the screen. But they refuse to pay off. I will be careful not to continue playing at Fantastik Casino.

Dieses Casino ist ein Fake. Ich spielte mit Echtgeld und nach meinen Gewinnen über 40000 Euro die ich bis auf 10000 Euro wieder verspielt habe, wollen diese Gauner nichts auszahlen. Ich habe sogar das Auszahlungsticket über 10000 im Screen. Doch sie weigern sich auszuzahlen. Werde mich hüten weiterhin im Fantastik Casino zu spielen.

Dear Pirema,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Was the following rule used to cancel your winnings https://casinofantastik.com/general-terms-conditions/?

"We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

16.3. "Irregular play" includes, inter alia: Placing total bets equal to or greater than 30% of the value of the deposit currently in play. Using Martingale, double-up and similar systems and strategies.

16.4. Buying an in-game special feature (including but not limited to free spins) for a purchase/buy-in cost equal to or over the 30% of the current deposit in play."

Could you please confirm that you haven’t activated any bonus when depositing funds into your account and advise how much was your last deposit?

Thank you in advance for your reply.

Best regards,

Petronela

As far as I know, I was playing with no bonuses at the time. But they insinuate that I was supposed to have played illegally. How illegal gambling works is a mystery to me. If you are talking about 30%, I at least hope that you will reimburse me for 30% of the profit.

Soviel mir bewusst ist, habe ich zu dieser Zeit ohne Boni gespielt. Sie unterstellen mir aber, dass ich illegal gespielt haben soll. Wie illegales Spielen funktioniert ist mir ein Rätsel. Wenn Sie schon von 30 % reden, hoffe ich wenigsten, dass Sie mir von dem Gewinn 30 % erstatten.

Hello Pirema,

I’m sure you understand that I don’t work for Casino Fantastik, but as one of the Casino.Guru independent employees and professionals I’m trying to find the reason why your winnings have been confiscated. 

Now when you confirmed that you haven't activated any promotional offer, could you please advise how much was your last active deposit? Thank you very much in advance.

That day I tried again to play with 200 euros and was lucky for once. Fantastik has games that can only be played with real money. And this is what I did. Of course, I then played progressively with the winnings, which I don't think is illegal.

Ich habe an diesem Tag noch einmal versucht mit 200 Euro zu spielen und hatte für einmal Glück. Das Fantastik hat ja Spiele, die nur mit Echtgeld gespielt werden können. Und dies habe ich gemacht. Natürlich habe ich mit den Gewinnen dann progressiv gespielt, was ja wie ich glaube nicht illegal ist.

Could you please forward your cashier and bonus histories to petronela.k@casino.guru?

Do I understand correctly that your last deposit, from which your confiscated winnings have been accumulated, was €200? Are you aware of placing any bet or purchasing any bonus feature in a value greater than €58 during that session? Thank you very much in advance for your reply.

I am not aware that I should have played with a bonus.

mir ist nicht bewusst, dass ich mit Bonus gespielt haben sollte.

Could you please confirm that your last deposit, from which your confiscated winnings have been accumulated, was €200? Thank you in advance.

Dear Pirema,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

If your last deposit, from which your confiscated winnings have been accumulated, was €200, are you aware of placing any bet (or purchasing any bonus feature) in a value greater than €58 during that session? Thank you very much in advance for your reply.

I am not aware that I should have been playing with a bonus.

Es ist mir nicht bewusst, dass ich mit einem Bonus gespielt haben sollte.

Are you aware of placing any single bet greater than €58? I understand that you haven't activated any bonus.

Sorry, I don't remember exactly what I bet.

Sorry, ich weiss nicht mehr genau was ich gesetzt habe.

If you don't remember, could you please forward your entire game history in Excel sheet? Thank you very much in advance.

I have now looked through my game history and I realize that I have played over 60 euros a number of times. Is it forbidden to play progressively with high winnings, ie high stakes ???

Ich habe nun meinen Spielverlauf durchgeschaut und mir ist klar, dass ich etliche Male über 60 Euro gespielt habe. Ist es denn verboten mit hohen Gewinnen progressiv, d.h. hohem Wetteinsatz zu spielen???

Thank you, Pirema, for your reply. Could you please forward your game history in Excel format to petronela.k@casino.guru?

Win: 1289569208826/02/2021 23:59:25Primal Hunt0.600.00Win: 1289569204126/02/2021 23:59:22Primal Hunt0.600.00Win: 1289569198926/02/2021 23:59:18Primal Hunt0.600.00Win: 1289569187126/02 / 2021 23:59:10Primal Hunt2.500.00Victory: 1289569182426/02/2021 23: 59: 06Primal Hunt2.500.00Victory: 1289569174426/02/2021 23: 59: 01Primal Hunt2.504.75Victory: 1289569170026/02/2021 23:58 : 57Primal Hunt2.500.00Win: 1289569165626/02/2021 23: 58: 54Primal Hunt2.500.00Win: 1289569160426/02/2021 23: 58: 50Primal Hunt2.500.00Win: 1289569154626/02/2021 23: 58: 47Primal Hunt2.500.00 Win: 1289569149326/02/2021 23: 58: 43Primal Hunt2.504.50Win: 1289569144426/02/2021 23: 58: 40Primal Hunt2.500.00Win: 1289569139926/02/2021 23: 58: 36Primal Hunt2.500.00Win: 1289569134126/02 / 2021 23: 58: 32Primal Hunt2.500.00Victor: 161434829228200126/02/2021 14: 04: 5315 Golden Eggs0.600.00Victory: 161434828528800126/02/2021 14: 04: 4615 Golden Eggs1.500.00Victor: 161434828223900126/02/2021 14 : 04: 4215 Golden Eggs1.500.00Win: 161434827913600126/02/2021 14: 04: 3915 Golden Eggs1.50 0.00Win: 161434826447800126/02/2021 14: 04: 2515 Golden Eggs9,000.00Win: 161434826115500126/02/2021 14: 04: 2115 Golden Eggs9,000.00Win: 161434825753600126/02/2021 14: 04: 1815 Golden Eggs9,000.00Win : 161434825331500126/02/2021 14: 04: 1415 Golden Eggs9.0018.00Victor: 161434825009700126/02/2021 14: 04: 1015 Golden Eggs9,000.00Victor: 161434824114400126/02/2021 14: 04: 0115 Golden Eggs6.004.00Win: 161434823835600124.00Win: 161434823835600121 / 02/2021 14: 03: 5915 Golden Eggs6.006.00Victor: 161434823644900126/02/2021 14: 03: 5715 Golden Eggs6,000.00Victor: 161434823430800126/02/2021 14: 03: 5515 Golden Eggs6,000.00Victor: 161434822950000126/02 / 2021 14: 03: 5015 Golden Eggs6,000.00Victor: 161434822629000126/02/2021 14: 03: 4615 Golden Eggs6,000.00Victor: 161434822091600126/02/2021 14: 03: 4115 Golden Eggs6.004.00

Sieg:1289569208826/02/2021 23:59:25Primal Hunt0.600.00Sieg:1289569204126/02/2021 23:59:22Primal Hunt0.600.00Sieg:1289569198926/02/2021 23:59:18Primal Hunt0.600.00Sieg:1289569187126/02/2021 23:59:10Primal Hunt2.500.00Sieg:1289569182426/02/2021 23:59:06Primal Hunt2.500.00Sieg:1289569174426/02/2021 23:59:01Primal Hunt2.504.75Sieg:1289569170026/02/2021 23:58:57Primal Hunt2.500.00Sieg:1289569165626/02/2021 23:58:54Primal Hunt2.500.00Sieg:1289569160426/02/2021 23:58:50Primal Hunt2.500.00Sieg:1289569154626/02/2021 23:58:47Primal Hunt2.500.00Sieg:1289569149326/02/2021 23:58:43Primal Hunt2.504.50Sieg:1289569144426/02/2021 23:58:40Primal Hunt2.500.00Sieg:1289569139926/02/2021 23:58:36Primal Hunt2.500.00Sieg:1289569134126/02/2021 23:58:32Primal Hunt2.500.00Sieg:161434829228200126/02/2021 14:04:5315 Golden Eggs0.600.00Sieg:161434828528800126/02/2021 14:04:4615 Golden Eggs1.500.00Sieg:161434828223900126/02/2021 14:04:4215 Golden Eggs1.500.00Sieg:161434827913600126/02/2021 14:04:3915 Golden Eggs1.500.00Sieg:161434826447800126/02/2021 14:04:2515 Golden Eggs9.000.00Sieg:161434826115500126/02/2021 14:04:2115 Golden Eggs9.000.00Sieg:161434825753600126/02/2021 14:04:1815 Golden Eggs9.000.00Sieg:161434825331500126/02/2021 14:04:1415 Golden Eggs9.0018.00Sieg:161434825009700126/02/2021 14:04:1015 Golden Eggs9.000.00Sieg:161434824114400126/02/2021 14:04:0115 Golden Eggs6.004.00Sieg:161434823835600126/02/2021 14:03:5915 Golden Eggs6.006.00Sieg:161434823644900126/02/2021 14:03:5715 Golden Eggs6.000.00Sieg:161434823430800126/02/2021 14:03:5515 Golden Eggs6.000.00Sieg:161434822950000126/02/2021 14:03:5015 Golden Eggs6.000.00Sieg:161434822629000126/02/2021 14:03:4615 Golden Eggs6.000.00Sieg:161434822091600126/02/2021 14:03:4115 Golden Eggs6.004.00

Win: 12895692088 26/02/2021 23:59:25 Primal Hunt 0.60 0.00 Win: 12895692041 26/02/2021 23:59:22 Primal Hunt 0.60 0.00 Win: 12895691989 26/02/2021 23:59:18 Primal Hunt 0.60 0.00 win: 12895691871 26/02/2021 23:59:10 Primal Hunt 2.50 0.00 win: 12895691824 26/02/2021 23:59:06 Primal Hunt 2.50 0.00 win: 12895691744 26/02/2021 23:59:01 Primal Hunt 2.50 4.75 Win: 12895691700 26/02/2021 23:58:57 Primal Hunt 2.50 0.00 Win: 12895691656 26/02/2021 23:58:54 Primal Hunt 2.50 0.00 Win: 12895691604 26/02/2021 23:58:50 Primal Hunt 2.50 0.00 win: 12895691546 26/02/2021 23:58:47 Primal Hunt 2.50 0.00 win: 12895691493 26/02/2021 23:58:43 Primal Hunt 2.50 4.50 win: 12895691444 26/02/2021 23:58:40 Primal Hunt 2.50 0.00 Victory: 12895691399 26/02/2021 23:58:36 Primal Hunt 2.50 0.00 Victory: 12895691341 26/02/2021 23:58:32 Primal Hunt 2.50 0.00 Victory: 1614348292282001 26/02/2021 14:04: 53 15 Golden Eggs 0.60 0.00 Victory: 1614348285288001 26/02/2021 14:04:46 15 Golden Eggs 1.50 0.00 Victory: 1614348282239001 2 6/02/2021 14:04:42 15 Golden Eggs 1.50 0.00 win: 1614348279136001 26/02/2021 14:04:39 15 Golden Eggs 1.50 0.00 win: 1614348264478001 26/02/2021 14:04:25 15 Golden Eggs 9.00 0.00 win: 1614348261155001 26/02/2021 14:04:21 15 Golden Eggs 9.00 0.00 win: 1614348257536001 26/02/2021 14:04:18 15 Golden Eggs 9.00 0.00 win: 1614348253315001 26/02/2021 14:04:14 15 Golden Eggs 9.00 18.00 Win: 1614348250097001 26/02/2021 14:04:10 15 Golden Eggs 9.00 0.00 Win: 1614348241144001 26/02/2021 14:04:01 15 Golden Eggs 6.00 4.00 Win: 1614348238356001 26/02/2021 14 : 03: 59 15 Golden Eggs 6.00 6.00 win: 1614348236449001 26/02/2021 14:03:57 15 Golden Eggs 6.00 0.00 win: 1614348234308001 26/02/2021 14:03:55 15 Golden Eggs 6.00 0.00 win: 1614348229500001 26 / 02/2021 14:03:50 15 Golden Eggs 6.00 0.00 win: 1614348226290001 26/02/2021 14:03:46 15 Golden Eggs 6.00 0.00 win: 1614348220916001 26/02/2021 14:03:41 15 Golden Eggs 6.00 4.00 casino fantastic .com Casino online Fantastik - game History

Sieg: 12895692088 26/02/2021 23:59:25 Primal Hunt 0.60 0.00 Sieg: 12895692041 26/02/2021 23:59:22 Primal Hunt 0.60 0.00 Sieg: 12895691989 26/02/2021 23:59:18 Primal Hunt 0.60 0.00 Sieg: 12895691871 26/02/2021 23:59:10 Primal Hunt 2.50 0.00 Sieg: 12895691824 26/02/2021 23:59:06 Primal Hunt 2.50 0.00 Sieg: 12895691744 26/02/2021 23:59:01 Primal Hunt 2.50 4.75 Sieg: 12895691700 26/02/2021 23:58:57 Primal Hunt 2.50 0.00 Sieg: 12895691656 26/02/2021 23:58:54 Primal Hunt 2.50 0.00 Sieg: 12895691604 26/02/2021 23:58:50 Primal Hunt 2.50 0.00 Sieg: 12895691546 26/02/2021 23:58:47 Primal Hunt 2.50 0.00 Sieg: 12895691493 26/02/2021 23:58:43 Primal Hunt 2.50 4.50 Sieg: 12895691444 26/02/2021 23:58:40 Primal Hunt 2.50 0.00 Sieg: 12895691399 26/02/2021 23:58:36 Primal Hunt 2.50 0.00 Sieg: 12895691341 26/02/2021 23:58:32 Primal Hunt 2.50 0.00 Sieg: 1614348292282001 26/02/2021 14:04:53 15 Golden Eggs 0.60 0.00 Sieg: 1614348285288001 26/02/2021 14:04:46 15 Golden Eggs 1.50 0.00 Sieg: 1614348282239001 26/02/2021 14:04:42 15 Golden Eggs 1.50 0.00 Sieg: 1614348279136001 26/02/2021 14:04:39 15 Golden Eggs 1.50 0.00 Sieg: 1614348264478001 26/02/2021 14:04:25 15 Golden Eggs 9.00 0.00 Sieg: 1614348261155001 26/02/2021 14:04:21 15 Golden Eggs 9.00 0.00 Sieg: 1614348257536001 26/02/2021 14:04:18 15 Golden Eggs 9.00 0.00 Sieg: 1614348253315001 26/02/2021 14:04:14 15 Golden Eggs 9.00 18.00 Sieg: 1614348250097001 26/02/2021 14:04:10 15 Golden Eggs 9.00 0.00 Sieg: 1614348241144001 26/02/2021 14:04:01 15 Golden Eggs 6.00 4.00 Sieg: 1614348238356001 26/02/2021 14:03:59 15 Golden Eggs 6.00 6.00 Sieg: 1614348236449001 26/02/2021 14:03:57 15 Golden Eggs 6.00 0.00 Sieg: 1614348234308001 26/02/2021 14:03:55 15 Golden Eggs 6.00 0.00 Sieg: 1614348229500001 26/02/2021 14:03:50 15 Golden Eggs 6.00 0.00 Sieg: 1614348226290001 26/02/2021 14:03:46 15 Golden Eggs 6.00 0.00 Sieg: 1614348220916001 26/02/2021 14:03:41 15 Golden Eggs 6.00 4.00 casinofantastik.com Casino Fantastik Online - Game History

I would recommend requesting your game history in Excel format from the casino. I will be waiting for your reply patiently.

ok will try

ok werde es versuchen

I will be waiting for the update patiently.

Unfortunately I don't get an answer from Fantastik. I wrote to two different addresses and asked for the course of the game. But no answer.

Leider bekomme ich keine Antwort von Fantastik. Ich habe an zwei verschiedene Adressen geschrieben und den Spielverlauf verlangt. Aber keine Antwort.

Thank you very much, Pirema, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for your great willingness to help.

Danke für Ihre grosse Hilfsbereitschaft.

Hello Pirema!

From now on, I will take care of your complaint. I would like to invite representatives of Casino Fantastik to join this conversation in order to resolve the issue.

Hello Pirema, hello Casino Guru,

As we informed Mrs. Pirema, her withdrawal request could not be accepted due to the fact she placed bets that are not allowed according to our Terms and Conditions, which state that all bets must always be inferior to 30% of the deposit.

Mrs. Pirema's deposit was of 200.00€. On a 200.00€ deposit all bets must be inferior to 60.00€, but Mrs. pirema placed bets of up to 250.00€.

Best regards.

I consider winnings that I do not collect as cash deposits. So I can bet progressively. For example, if I won 1000, I could bet 300. Do I get the gambling wrong?

Ich betrachte Gewinne, die ich nicht abhole als Bareinzahlungen. Somit kann ich doch progressiv wetten. Z.B. bei einem Gewinn von 1000 könnte ich 300 wetten. Verstehe ich das Spielen falsch?

Hello Pirema!

The terms of conditions regarding maximum bets of Casino Fantastik indeed means that with deposits of €200 the bets should be bellow €60, as the casino mentioned above.

However, I would like to mention that we do not consider these kind of rules are not fair in our point of view. We do strongly believe, that the players shouldn't be limited on the amount of bets, when it comes to their deposited money.

I would like to ask representatives of Casino Fantastik to reconsider their decision.

I think it's absolutely great that you take care of my problems. Thanks. Let's wait and see if Fantastik would pay out 30%.

Dass Sie sich meiner Probleme annehmen, finde ich absolut super. Danke. Warten wir es noch ab, ob Fantastik ev. 30 % auszahlen würde.

Hello Pirema, hello Casino Guru,

Our Terms and Conditions clearly state the betting rules.

We must follow our Terms and Conditions, as do our players.

Best regards,

Casino Fantastik

Hello Pirema!

Unfortunately, Casino Fantastic has their rules clearly written and you agreed with them when registering.

This does not change our position with regards to this case, we strongly believe that rules like these are unfair and predatory. Players should be able to make bets of any size, when they are using their own funds. Unless maximum bets like this are not enforced by the software, i.e. the players are literally not able to make larger bets than 30% of their deposits.

As the casino's decision seems to be final, we will have no other choice than close this complaint as unresolved with the classification 'against fair gambling codex', which will have a significantly bad impact for their rating.