Poštovani amyottekarl3087,
Željeli bismo razjasniti situaciju u vezi s prethodnim e-mailom koji vam je poslan 21.07.
Relevantni tim je potvrdio da ne mogu izvršiti ručni povrat novca putem Muchbetter-a ili Ecopayza. Jedini način na koji možemo obraditi povlačenje je ako kreirate MuchBetter račun i slijedite donji proces kako bismo mogli obraditi vaše povlačenje:
Korak 1: Razgovarajte s jednim od naših korisnih agenata u chatu uživo tokom radnog vremena.
Korak 2: Dok ste u chatu, agent će kontaktirati relevantni tim kako bi se račun mogao prilagoditi u skladu s tim da prihvati povlačenje - Vaš račun će biti aktiviran dok ne zatražite povlačenje.
Korak 3: Kada se ovo uradi, morate se prijaviti i zatražiti povlačenje na MuchBetter.
Ako nemate MuchBetter nalog, od vas će se tražiti da ga kreirate nakon čega ćete odmah moći da zatražite povlačenje.
Važno je da dovršite ovaj proces dok ste na chatu kako biste bili sigurni da je zahtjev primljen i kako biste izbjegli bilo kakva daljnja nepotrebna odlaganja.
Nadam se da je gore navedeno jasno i izvinjavamo se za eventualne neugodnosti, međutim, to je jedini način na koji ćemo moći obraditi vaše povlačenje budući da postoji nekoliko ograničenja u obrađivanju isplata na različite načine plaćanja u vašoj zemlji.
Hvala vam na razumijevanju.
Srdačni pozdravi,
Casino Gods Team
Dear amyottekarl3087,
We would like to clarify the situation with regards to the previous email that was sent to you on the 21/07.
The relevant team confirmed that they are unable to do a manual refund via Muchbetter or Ecopayz. The only way that we can process the withdrawal is if you create a MuchBetter account and you follow the below process so we can process your withdrawal:
Step 1: Kindly speak to one of our helpful agents on live chat during business hours.
Step 2: Whilst you are on chat, the agent will contact the relevant team so the account can be adjusted accordingly to accept the withdrawal - Your account will be activated until you request the Withdrawal.
Step 3: Once this is done, you must log in and request the withdrawal to MuchBetter.
If you don't have a MuchBetter account, you will be required to create one after which you will be instantly able to request your withdrawal.
It is important to complete this process whilst you are on chat to make sure request has been received and to avoid any further unnecessary delays.
I hope the above is clear and we do apologise for any inconvenience caused, however, this is the only way we will be able to process your withdrawal since there are several restrictions with processing withdrawals to different payment methods in your Country.
Thank you for your understanding.
Kind Regards,
Casino Gods Team
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