Zdravo,
Kao što smo već rekli, igrač nas je kontaktirao da ponovo otvorimo svoj račun i bili smo vrlo sretni što smo mu ugodili.
Tada su se naša podrška i igrač dogovorili oko zatvaranja spora kako bi ponovo otvorili svoj račun. Zato smo vas zamolili, Casino Guru, da to riješite jer se činilo da je pod kontrolom.
U međuvremenu, igrač je često dolazio na chat kako bi tražio bonus koji mu je dao naš tim za podršku. Međutim, svaki put kada su ga pitali o sporu, njegovom rješavanju ili rješenjima za njegovo rješavanje, igrač je napuštao chat. Pokušali smo da ga kontaktiramo telefonom i e-mailom, i do danas smo ga kontaktirali.
Razumijemo neugodnost i bili smo spremni djelovati u dobroj namjeri kako bismo pronašli rješenje za ovog igrača.
Nažalost, ova šansa nam nije data jer nam igrač očigledno ne ide na put.
Jako nam je žao zbog ove situacije, ali bismo zaista voljeli da se ovaj spor riješi.
Hvala na razumijevanju.
najbolji,
Hello,
As we said before, the player contacted us to reopen his account and we were very happy to please him.
At that time, our support and the player agreed on closing the dispute in order to reopen his account. That's why we asked you, Casino Guru, to resolve it as it seemed to be under control.
Meanwhile, the player was frequently coming on chat in order to ask bonus, that our support team gave him. However, any time he was asked about the dispute, resolution of it, or solutions to resolve it, the player was leaving the chat. We tried to contact him by phone and email, and we still did reach him until this day.
We understand the inconvenience and we were ready to act in good faith in order to find a solution for this player.
Unfortunately, we weren't given this chance as the player is obviously not going in our way.
We are very sorry for this situation but we would really like this dispute to be solved.
Thanks for understanding.
Best,
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