Zdravo,
Prvo, molimo kupca da navede brend za koji podnosi reklamaciju. Pored toga, tražimo od nje da dostavi podatke za prijavu u vezi sa dotičnim nalogom u okviru tog brenda, posebno ako navodno nije zatvoren, kako je naveo igrač.
Nakon naše istrage, klijentu je u više navrata ponovljeno da se Uslovi i odredbe (Uslovi i odredbe) razlikuju za svaki brend. Kompanija nije u obavezi da pokrene blokadu osim ako nije podnet formalni zahtev u skladu sa relevantnim T&C. Zbog različitih sistema i proizvoda koji postoje za svaki brend, usklađenost sa propisima o zaštiti podataka zahteva segregaciju ličnih podataka kupaca. Shodno tome, nismo u mogućnosti da delimo takve podatke sa timovima drugih brendova, jer to ne bi bilo u skladu sa zahtevom za minimiziranje prema pravilima o zaštiti podataka. Kao rezultat toga, obrada zahteva na način koji je predložio igrač nije izvodljiva, a sve liste kupaca se vode zasebno za svaki brend.
Važno je napomenuti da igrač nije prethodno podneo zahtev responsible@casinoin.io . Ipak, njen nalog je odmah blokiran na zahtev u ćaskanju u Casinoin-u.
Spremni smo da pružimo dokaze koji podržavaju ovu tvrdnju ako je potrebno. Međutim, ljubazno tražimo od igrača da pruži podatke za prijavu i navede brend o kojem je reč pre nego što nastavi.
Srdačan pozdrav.
Hello,
Firstly, we kindly request the customer to specify the brand for which she is submitting a complaint. Additionally, we ask her to provide the login details associated with the account in question within that brand, particularly if it was allegedly not closed, as indicated by the player.
Upon our investigation, it has been reiterated to the customer on multiple occasions that Terms and Conditions (T&Cs) vary for each brand. The company is not obligated to initiate a block unless a formal request is made in accordance with the relevant T&C. Due to distinct systems and products existing for each brand, compliance with data protection regulations necessitates the segregation of customers' personal data. Consequently, we are unable to share such data with teams from other brands, as this would not align with the minimisation requirement under data protection rules. As a result, processing requests in the manner suggested by the player is not feasible, and all customer lists are maintained separately for each brand.
It's important to note that the player has not previously submitted a request to responsible@casinoin.io. Nevertheless, her account was promptly blocked upon request in chat at Casinoin.
We are prepared to provide evidence to support this claim if necessary. However, we kindly request the player to provide the login details and specify the brand in question before proceeding.
Kind regards.
Izmenjeno
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