The player from Germany had her account balance of 4078 Euros confiscated by CasinoTogether due to alleged non-compliant betting practices, though her withdrawal of 2015 Euros was processed. Despite being assured that they did not suspect the use of bots, the casino cited terms and conditions violations to justify the balance confiscation. We attempted to mediate and invited the casino to discuss the issue, but the casino insisted on handling the matter solely through the regulator. Consequently, the complaint was marked as unresolved.
Igračici iz Nemačke je CasinoTogether konfiskovao stanje na računu od 4078 evra zbog navodnih neusaglašenih praksi klađenja, iako je njeno podizanje evra od 2015. godine obrađeno. Uprkos uveravanju da ne sumnjaju u upotrebu botova, kazino je naveo kršenje odredbi i uslova kako bi opravdao konfiskaciju bilansa. Pokušali smo da posredujemo i pozvali smo kazino da razgovaraju o ovom pitanju, ali je kazino insistirao na rešavanju ovog pitanja isključivo preko regulatora. Shodno tome, pritužba je označena kao nerešena.
Automatski prevedeno: