Dobitak igrača nije upisan na njegov kazino račun jer bi trebalo da stigne kasnije. Žalba je zatvorena pošto je igrač prestao da odgovara.
The player's win was not credited into his casino account as it is supposed to arrive later. The complaint was closed as the player stopped responding.
Dobitak igrača nije upisan na njegov kazino račun jer bi trebalo da stigne kasnije. Žalba je zatvorena pošto je igrač prestao da odgovara.
26. OKTOBAR – Osvojio sam džekpot koji se mora osvojiti od skivind grupe dok sam igrao u jednoj od njihovih igara koje učestvuju.
Nisam to očekivao, pa sam bio veoma iznenađen kada je mali pravougaonik koji je imao moje korisničko ime i ukupan iznos novca koji sam osvojio i moja reakcija je bila da proverim svoj balans, ali ništa tamo, pa sam razgovarao sa korisničkom službom i tražili su od mene snimci ekrana, tačno vreme, koju igru sam igrao, iznos novca koji sam osvojio i snimak ekrana tog trenutka kada sam osvojio nagradu.
Rekao sam im da nisam napravio snimak ekrana trenutka kada sam osvojio nagradu, ali sve ostalo im šaljem
Rekli su mi da će mi trebati najviše 3 radna dana da dobijem novac koji sam potvrdio kod korisničke službe ako to znači ponedeljak, a ona je rekla da i ponedeljak je došao i ništa na mom nalogu, bez odgovora na moje imejlove i zato sam nazvao i sad su mi rekli da ništa nisam osvojio.
OCT 26- I won the must-win jackpot from skywind group while playing in one of their participating games.
I wasn't expecting that so i was very surprised when a small rectangle that had my user name and the total amount of money i won and my reaction was to check my balance but nothing there so i spoke with customer service and they asked me for screen shots, exact time, what game i was playing, the amount of money i had won, and a screen shot of that moment when i won the prize.
I told the that i did not take a screenshot of the moment i won the prize but every thing else i send them
They told me it would take max 3 business days for me to get the money i confirmed with costumer service if that means monday and she said yes and monday came along and nothing in my account, no response to my emails and so i called the and now they told me that i didn't win anything.
Zdravo marinočeta,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Codere Casino MKS. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i da li je da, od kada tačno? Da li ste imali aktivni bonus u trenutku pobede? Da li je pobeda takođe vidljiva negde u vašoj istoriji klađenja? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujemo se Vašem odgovoru.
Pozdravi,
Nick
Hello marinochetta,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Codere Casino MX. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you have any active bonus at the time of the win? Is the win also visible somewhere in your betting history? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Dear marinochetta,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Moj nalog je verifikovan od 11. oktobra 2022, nijedan bonus nije bio aktivan, imao sam samo 0,10 mkn preostalo na mom bilansu kada je palo obaveštenje o mom dobitku, nisam našao ništa u svojoj istoriji klađenja jer sam ga nisam dobio za igru, ali to je bio progresivni džekpot koji skivind grupa ima i koji se dodeljuje igraču koji je aktivan u jednoj od njenih igara nasumično pre nego što dostigne 15 hiljada mkn bez obzira na iznos na koji se kladite, razgovarao sam sa njima svakodnevno do otprilike Pre 3 dana i rekli su mi da su već zatvorili moj slučaj i da ništa nisam dobio i njihov izgovor je da nemam snimak trenutka kada sam pobedio, ali nigde to ne piše da bih tražio profit one ima obavezu da napravi snimak ekrana, samo sam verovao da će novac biti na mom bilansu pa sam napustio igru da proverim svoj bilans ali je i dalje bilo isto. Pokušao sam da kontaktiram skivind group direktno da vidim da li mogu da mi daju više informacija o tome šta se desilo jer koder ništa ne rešava, samo vam kažu da je incident eskalirao u odgovarajuću oblast i da čekate da vam odgovore poštom. Rekli su mi ovo poslednji put kada sam razgovarao da više neće da prate moj incident
My account has been verified since October 11, 2022, no bonus had been active, I only had 0.10 mxn left in my balance when the notification about my winning fell, I did not find anything in my betting history since I did not win it itself for the play but it was a progressive jackpot that skywind group has and is awarded to a player who is active in one of its participating games randomly before reaching 15 thousand mxn regardless of the amount you are betting, I was talking with them daily until about 3 days ago and they told me that they had already closed my case and that I did not win anything and their pretext is that I do not have a screenshot of the moment I won but in no place does it say that in order to claim a profit one has the obligation to take a screenshot, I just trusted that the money was going to be in my balance so I left the game to check my balance but it was still the same. I have tried to contact skywind ģroup directly to see if they could provide me with more information about what happened because codere does not solve anything, they only tell you that the incident was escalated to the corresponding area and that you wait for them to answer you by mail. They told me this last time I spoke that they were no longer going to follow up on my incident
Mi cuenta esta verificada desde el 11 de octubre 2022, ningun bono tenia activo solo tenia 0.10 mxn que me quedaba en mi balance cuando me cayó la notificacion sobre mi ganancia, no encontré nada en mi historial de apuestas ya que no me lo gané en si por la jugada sino fue un acumulado progresivo que tiene skywind group y se le otorga a un jugador que este activo en uno de sus juegos participantes de manera aleatoria antes de llegar a los 15 mil mxn sin importar la cantidad que estes apostando, estuve hablando con ellos diariamente hasta hace unos 3 dias y me dijeron que ya cerraron mi caso y que no me gané nada y su pretexto es que no tengo una captura de pantalla del momento que gané pero en ningun lugar dice que para poder reclamar una ganancia uno tiene la obligacion de tomar una captura de pantalla, yo solo me confie en que iba a estar el dinero en mi balance asi que me sali del juego para checar mi balance pero seguia igual. He intentado comunicarme con skywind ģroup directamente para ver si me podrian proporcionar mas informacion sobre lo que sucedio porque codere no soluciona nada solo te dicen que el incidente se escaló al area correspondiente y que te esperes a que te contesten por correo. Me dijeron esta ultima vez que hable que ya no iban a darle seguimiento a mi incidente
Možete li molim vas da mi kažete koju igru ste igrali? Da li ste pokušali da kontaktirate direktno dobavljača igre da biste ga pitali za svoj dnevnik?
Takođe vas molimo da shvatite da ako čak i provajder tvrdi da niste pobedili, u suštini se ništa ne može učiniti.
Could you please advise what game have you been playing? Did you try to contact the game provider directly to ask them about your log?
Also please understand that if even the provider will claim that you did not win, there is basically nothing that could be done.
U trenutku kada sam pobedio igrao sam el paso gold i da, pokušao sam da kontaktiram provajdera igre, ali nisam uspeo i nadao sam se da ste možda znali kako da dođete do skivind grupe
The moment i won i was playing el paso gold and yes i did try to contact the game provider but i was unsuccessful and i was hoping maybe you guys knew how to get ahold of skywind group
Draga marinočeta,
Nažalost, ako provajder nije mogao da pomogne, ne možemo ni mi. Ako tamo nemaju nikakav dnevnik vaše pobede, to se u suštini nije dogodilo.
Postoji li još nešto oko čega vam možemo pomoći?
Dear marinochetta,
Unfortunately if the provider could not help, we can't either. If they do not have any log there of you winning, it basically did not happen.
Is there any thing else we can assist you with?
Dear marinochetta,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.