The player from the United Kingdom requested clarification on the casino's actions after asking them to turn off the betting function for three months due to a gambling problem. Recently, they were allowed to enable betting again despite their prior request, which led to questions about the casino's compliance with responsible gambling protocols and their eligibility to claim winnings. The issue was resolved by the Complaints Team, as it was determined that the player had not responded to inquiries, preventing further investigation and resulting in the rejection of the complaint.
Igrač iz Ujedinjenog Kraljevstva zatražio je pojašnjenje o postupcima kazina nakon što ih je zamolio da isključe funkciju klađenja na tri meseca zbog problema sa kockanjem. Nedavno im je dozvoljeno da ponovo omoguće klađenje uprkos njihovom prethodnom zahtevu, što je dovelo do pitanja o usklađenosti kazina sa protokolima odgovornog kockanja i njihovoj podobnosti da traže dobitak. Problem je rešio Tim za žalbe, pošto je utvrđeno da igrač nije odgovorio na upite, što je sprečilo dalju istragu i rezultiralo odbijanjem žalbe.
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