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Dear Izhar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your entire game history along with any relevant communication to petronela.k@casino.guru?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I have sent mail to (petronela.k@casino.guru ) along with my gaming history

Thank you, Izhar, for your email. Could you please advise if you have tried communicating this issue with the casino directly? Do you have access to your entire game history?

Yes I have spoken more than 10 time's about my issue at evolution live chat help center and they don't gave me a proper solution to my problem and they told me to contact my casino but there is no sach option to contact Casino customer support on this gamig website (https://cricketbet9.com)

And after that I Have Also spoken with online I'd provider agent he told me that they don't have any history regarding live casino's so they don't help me.

I have attached my gaming history and that marked line my winning bet still not credited into my betting Id

Dear Izhar,

I have checked your forwarded screenshots.

You have placed two separate bets on two dozens (15,000 each), is that correct?

So you invested 30,000 to win 45,000. It means that your profit is 15,000 only.

Would you agree with me?

Yes I'm agree with you

Thank you very much, Izhar, for your reply. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint as "resolved" or there’s anything else we could help you with? Thank you in advance for your reply.

Still I haven't received a total amount of 45,000 INR so please can you tell me when it will be rewarded in my bettint account

kindly recheck the total betting amount is 45000 INR not 15000 INR as i have reported it in the very beginning..

My betting amount and winning amount both are not rewarded to me

As I explained earlier, your winnings were 15,000 only (not 45,000). Your winnings have been credited already.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

My wining amount of 15,000 is also not credited and my betting account of 30,000 is Also not credited into my betting account .. total of 45,000 should have credited into my betting account but still it's not credited

Please help me sort out this problem

I can see that you continued playing after the incident. Is it possible that the funds were played and lost subsequently? If not, please forward your game history with visible active balance after each bet. Thank you very much in advance.

Sir first of all let me explain you my total balence was 78,300 INR the time when I was playing then I placed a total bet of 30,000 INR on 1st&3rd dozen then 30 number hit from 3rd dozen so total amount of 45,000INR should be credited into my betting amount but that didn't credited and then after this bet there was balence left 48,300INR so I played with my remaining balance ...

You can check my gaming history they have not awarded my Winning amount(15,000)and betting amount(30,000) of total 45,000INR is not credited yet and you can sea I have attached my gaming history of date 21/02/2022

I really do apologize for asking the same thing again, but, would you be able to request a game history from the casino where your active balance after each bet will be visible?

My casino is saying that they don't have any game History and statement of live casino ...I have checked account statement In my betting I'd but there is no statement n no gaming history of live casino so I can't find out my gaming History in my betting Account that show my active balence after each bets..

I can only sea gaming history of evolution gaming which I have already shared with you

I'm sorry but based on the screenshot that you shared with us, your winnings have been calculated correctly. You invested 30,000 to win 45,000. It means that your profit is 15,000 only.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

No my winning is not credited into my betting account please try to understand

I haven't not received winning amount and appart from this they have deducted my 30,000 also

Thank you very much, Izhar, for providing all the necessary information. Since you believe that your placed bet has been accepted and no winnings were rewarded and no game history with remaining active balance is available to check, I will now transfer your complaint to my colleague Nick (nikolas.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Izhar,

I'm Nick and I'll be assisting you from now on. I would like to ask Cricket.Bet Casino to join us and help us resolve the player's issue.

Hi nick I was placed a bet on 1st and 3rd dozen of 30,000 INR and I have won 15,000 INR so I should have been credited total 0f 45,000 INR into my betting account but still it's not credited into my betting account so please can you help me in this case

It's been more than 1 month but still I haven't received my money

Hello Izhar,

We haven't receive any respond from the casino yet. I will try to contact them by other methods but please note that if we won't be able to reach them within the given time, we will be forced to close the complaint as unresolved which may then negatively affect the casino's rating.

Sir please try to understand I'm in trouble because still it's more than one month I haven't not received my money pls solve my case

Hi i kindly request you to solve my case please try to understand it's been 2 months still my winning money is not credited into my betting account please try to understand I'm in worst situations

Dear Izhar,

Unfortunately, the casino did not respond to us at all. As I mentioned above, we will be now forced to close the complaint as unresolved which may now negatively affect the casino's rating. I'm really sorry that we weren't able to help you out but as long as the casino is non-responsive, there is nothing we can do. Please do not hesitate to contact us if you would come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick