Dragi CasinoGuru timu,
Hvala vam što ste nam dali priliku da komentarišemo ovu žalbu. Veoma cenimo zadovoljstvo kupaca i rado ćemo dati pojašnjenje u vezi sa ovim pitanjem.
Do kašnjenja u povlačenju igrača došlo je zbog dodatnog pregleda i dobitaka i korišćenja VPN-a.
Prema našim Uslovima i odredbama, korišćenje VPN-a za zaobilaženje ograničenja provajdera je strogo zabranjeno i može dovesti do konfiskacije dobitaka.
Tokom naše detaljne istrage, potvrdili smo da je igrač koristio VPN. Međutim, nije korišćen za zaobilaženje ograničenja provajdera. Pored toga, igrač je pristupao samo igrama koje su dostupne u njihovom regionu.
Kao rezultat toga, pregled je uspešno završen, a povlačenje je odobreno 2025-03-24 16:21:14 UTC.
Ovo pitanje je sada u potpunosti rešeno i igrač je dobio svoja sredstva.
Verujemo da ovo objašnjenje razjašnjava situaciju. Na osnovu navedenog, molimo da se ova žalba označi kao zatvorena.
Ako imate dodatnih pitanja, slobodno se obratite.
Srdačan pozdrav,
CrovnSlots Casino tim
Dear CasinoGuru Team,
Thank you for giving us the opportunity to comment on this complaint. We highly value customer satisfaction and are happy to provide clarification regarding this issue.
The delay in the player’s withdrawal was due to an additional review of both the winnings and the use of a VPN.
According to our Terms and Conditions, using a VPN to bypass provider restrictions is strictly prohibited and may result in the confiscation of winnings.
During our detailed investigation, we confirmed that the player did use a VPN. However, it was not used to bypass provider restrictions. Additionally, the player only accessed games that are available in their region.
As a result, the review was successfully completed, and the withdrawal was approved on 2025-03-24 16:21:14 UTC.
This matter is now fully resolved, and the player has received their funds.
We trust that this explanation clarifies the situation. Based on the above, we kindly request that this complaint be marked as closed.
Should you have any further questions, please feel free to reach out.
Best regards,
CrownSlots Casino Team
Izmenjeno
Automatski prevedeno: