Ulogujući se na svoj nalog, video sam da mi je stanje nula, ali bi trebalo da bude oko 700 dolara u ekvivalentu.
Gledajući istoriju transakcija, video sam prenos celog stanja od 07.11.2023 - 17:13:02, primalac je "1" (Screenshot.png). Kontaktirajući podršku, agent "Killa" mi je to rekao
„Vaš nalog je trajno blokiran i sredstva su terećena jer ste tokom igara blekdžek koristili tehniku brojanja kartica."
Agent tehničke podrške nije mogao da mi kaže koju sam klauzulu uslova korišćenja usluge prekršio i to mi je rekao
„Želimo da istaknemo da zaključavanje naloga nije u vezi sa kršenjem uslova korišćenja sajta, već je doneto odlukom naše administracije u vezi sa brojanjem karata u blekdžeku, što se može smatrati neprihvatljivom praksom u igrama na naša platforma".
Kazino nigde ne prijavljuje zabranu kartičnog računa, a administracija kazina mi nije izdavala upozorenja niti bilo kakva obaveštenja da bilo šta kršim.
Prilažem snimke ekrana moje prepiske sa tehničkom podrškom na ruskom jeziku, mogu i da ih prevedem na engleski ako je potrebno.
Logging into my account, I saw that my balance is zero, but it should be about $700 in equivalent.
Looking at the transaction history, I saw the transfer of my entire balance from 07.11.2023 - 17:13:02, the recipient is "1" (Screenshot.png). Contacting support, agent "Killa" told me that
"Your account was permanently blocked and funds were debited because during your blackjack games you used the card counting technique.".
The technical support agent could not tell me which specific ToS clause I violated, and told me that
"We want to emphasize that the account lock is not related to a violation of the terms of use of the site, but was taken by the decision of our administration in connection with card counting in blackjack, which may be considered unacceptable practice in games on our platform.".
The casino does not report the prohibition of the card account anywhere, and the casino administration has not issued me warnings or any notifications at all that I am violating anything.
I attach screenshots of my correspondence with technical support in Russian, I can aswell provide them translated in English if you need.
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