Zdravo, pišem da bih izrazio svoje razočarenje kazinom, koji insistira da se pridržavam brojnih prometa. Ovo deluje kao monumentalna prevara i jasno vidim zašto ima toliko pritužbi na ovaj kazino. Prvo su odbili moj zahtev za povlačenje na osnovu toga što sam morao da dostavim dodatni dokument da potvrdim svoju adresu – što sam razumeo i poštovao, otpremajući svoj dokument na veb lokaciju kazina. To je bilo potpuno verifikovano i četiri dana kasnije uspeo sam da izvršim povlačenje. Mislio sam da više neću imati problema sa igranjem i povlačenjem, pa sam napravio depozit od 100.000 CLP sa aktivnim bonusom. Nažalost, ovo nije išlo dobro, i izgubio sam svoj novac, kao i bonus saldo, ostavljajući mi na kraju jedan pezos. U početku mi je rečeno da je bonus automatski eliminisan, a nakon dvostruke provere, izgledalo je da je to zaista tako i da nema više obrta za poštovanje. Nakon toga, napravio sam još jedan depozit od 10,000 CLP, ovaj put bez prihvatanja bonusa, i samo sam igrao slobodno. Sa ovih 10.000 CLP, uspeo sam da osvojim 530.000 CLP. Odmah sam dobio obaveštenje da je moje povlačenje 530.000 CLP u obradi. Pretpostavio sam da će, pošto nisam imao više prometa da ispoštujem, od sada pa nadalje ići prilično glatko. Da je bilo neizmirenih obrta, moje povlačenje ne bi bilo ni prihvaćeno, a kamoli obrađeno. Međutim, već sledećeg dana, dobio sam mejl da je moje povlačenje odbijeno. Pročitao sam četiri potencijalna razloga koja su naveli, ali nijedan od njih se nije odnosio na mene. Kada sam ponovo pokušao da pokrenem povlačenje, na moj šok i razočaranje, rekli su da moram da ispoštujem nove promene. Ne vidim drugi naziv za ovu praksu osim 'prevara'. Igrao sam sve vreme bez aktivnog bonusa, a moja istorija depozita to jasno potvrđuje: svi depoziti se mogu videti u mojoj istoriji bonusa, u odeljku „bez bonusa". Nije ni čudo što ima toliko pritužbi na ovaj kazino, jer vam ne dozvoljavaju ni da se povučete mirno. Ne žele da izgube ništa. Imam sve dokaze koji mogu biti potrebni. Zaista mi je teško da se nosim sa svim ovim.
Hello, I'm writing to express my disappointment with the casino, which is insisting that I comply with numerous turnovers. This feels like a monumental scam, and I can clearly see why there are so many complaints about this casino. They initially rejected my withdrawal request on the grounds that I needed to supply an additional document to verify my address - which I understood and complied with, uploading my document to the casino's website. It was completely verified and I was able to make a withdrawal four days later. I thought that I wouldn't have anymore trouble playing and withdrawing, and so I made a deposit of 100,000 CLP with an active bonus. Unfortunately, this didn't go well, and I lost my money as well as my bonus balance, ultimately leaving me with a single peso. Initially, I was told that the bonus was automatically eliminated, and after double-checking, it seemed this was indeed the case and there were no turnovers left to comply with. Subsequently, I made another deposit of 10,000 CLP, this time without accepting a bonus, and just played freely. With this 10,000 CLP, I managed to win 530,000 CLP. I received an immediate notification that my withdrawal of 530,000 CLP was being processed. I assumed that, because I had no turnovers left to comply with, it would be fairly smooth sailing from here on out. If there were any turnovers outstanding, my withdrawal would not even have been accepted, let alone processed. However, the very next day, I received an email saying that my withdrawal had been rejected. I read through the four potential reasons they provided, but none of them applied to me. When I tried to initiate the withdrawal again, to my shock and disappointment, they claimed I had new turnovers to comply with. I see no other name for this practice but 'scam'. I played all the time without an active bonus, and my deposit history clearly confirms this: all deposits can be seen in my bonus history, under the 'no bonus' section. No wonder there are so many complaints against this casino, as they won't even let you withdraw peacefully. They don't want to lose a thing. I have all the proof that may be necessary. I am really having a hard time dealing with all this.
Hola,les cuento que el casino me está causando de tener turnovers que cumplir y es una tremenda pero tremenda estafa de su parte y hay puedo ver porque tantas quejas del casino,primero me rechazaron un retiro porque debía enviar un documento extra para verificar mi domicilio y lo entendí sin problema,así que lo subí a la página del casino y fue verificado en su totalidad y pude hacer mi retiro 4 días después,después pensé que no tendria más problema para jugar y retirar así que hice un depósito de 100.000 clp con un bono activo,en el cual me fue horrendo,perdi mi dinero y mi saldo de bono y real quedaron en 1 peso en el cual el bono se elimina automáticamente y verifique 2 veces si el bono se había eliminado y saben que? Decía que si se había eliminado y no tenía turnovers que cumplir,entonces hice otro depósito de 10.000 clp y sin aceptar un bono,solo jugar libremente de ataduras,y con eso 10.000 estoy retirando los 530.000,cabe decir que al momento de retirar los 530.000 me llegó enseguida la notificación que se está procesando el retiro,obvio que se está procesando porque no tenía turnovers que cumplir,si hubiera tenido un turnovers no me hubiera ni siquiera aceptado hacer el retiro,no me hubiera dejado tener la opción de retirar,pero como no tenía turnovers entonces se aprobó enseguida el retiro y se está a procesando,entonces al día después,osea hoy me llega un correo diciendo que el retiro fue rechazado,leí las 4 posibles razones y ningúna de esas incumpli,fui a mi cuenta y quise realizar el retiro nuevamente y adivinen que? Estos sinvergüenzas me colocaron recién que tengo turnovers por cumplir,cómo se le llama a eso? Estafa,tremenda estafa,jugué sin tener un bono activo,tengo los depósitos,todos los depósitos,en el historial de bono igual sale que jugué sin bono,con razón tantas quejas de este casino que no te deja retirar tranquilo,no quieren perder nada,tengo todas las pruebas que me quieran pedir,que mal momento me hacen pasar
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