Zdravo 42167919,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Ducki Luck Casino-om. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Da li ste kontaktirali kazino sa različitih e-mailova? Da li sam dobro razumeo da imate povlačenje na čekanju ili u čemu je tačno problem?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello 42167919,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ducky Luck Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Were you contacting the casino from different e-mails? Do I understand it correctly that you have a pending withdrawal or what is the issue exactly?
Looking forward to your answer.
Regards,
Nick
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