Igrač iz SAD je od decembra čekao na dobitak. Pošto nismo dobili nikakav odgovor od kazina, bili smo primorani da zatvorimo ovu žalbu kao „nerešenu“.
The player from the US has been waiting for his winnings since December. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.
Igrač iz SAD je od decembra čekao na dobitak. Pošto nismo dobili nikakav odgovor od kazina, bili smo primorani da zatvorimo ovu žalbu kao „nerešenu“.
Pišem da osporim neadekvatno i nepouzdano iskustvo na koje sam naišao dok sam pokušavao da podignem sredstva sa svog računa. Uprkos očajničkom pokušaju da povuče sredstva na moj račun, FabSpins kazino nije dao nikakvo objašnjenje ili pojašnjenje zašto mi do sada nije platio. Već nedeljama šaljem e-poštu i kontaktiram korisničku podršku, ali oni tek treba da daju ni jedan respektabilan odgovor. Ovo je izuzetno zabrinjavajuće i osećam se neverovatno frustrirano. Neprihvatljivo je da FabSpins nudi tako lošu korisničku uslugu, čak ni da se ne trudi da prizna moje brojne pokušaje komunikacije ili da bude otvoren i transparentan sa mnom.
Ne samo da me ovo dovodi u pitanje svoj odnos sa njima kao klijentom, već i sumnjam u legitimnost njihovih Uslova korišćenja usluge. Njihov tim operatera/korisničkog servisa nikada ne nudi korisna rešenja ili pokušava da aktivno traži rešenje za bilo koji problem sa kojim se suočavam; umesto toga, susreću se sa apatijom i ravnodušnošću. Obeshrabrujuće je shvatiti da oni koji bi trebalo da mi pruže prijatno iskustvo ne mogu manje da brinu o mojim brigama. Dobio sam samo generičke odgovore u kojima se tvrdilo da bi moja sredstva trebalo da stignu svakog dana – nešto što me navodi da verujem da su njihovi objavljeni uslovi bili ili preterivanje ili namerna trik korišćena da bi se kupcima prevarili od njihovog novca. Ovakav nivo nekompetentnosti je potpuno neprihvatljiv.
Bez obzira na moje pokušaje (skoro svakodnevno) da dođem do FabSpins kazina, često mi se odbija prilika da razgovaram sa menadžerom ili nekim ko može da reši ovaj problem. U retkim prilikama, kada uspem da prođem, priznaju da postoji kašnjenje sa plaćanjem i izraze svoje izvinjenje - ništa više. Niko mi nije mogao dati datum plaćanja; uvek je „proveri za 72 sata".
FabSpins priznaje da sam bio odličan kupac i da nisam prekršio nikakva pravila ili uslove. Takođe su me uveravali da sam uradio sve što je bilo moguće, od verifikacije do procesa povlačenja, korektno. Nema razloga zašto ne bi mogli da mi plate.
Imam svu našu prepisku (svako ćaskanje i imejl sačuvane), plus stotine snimaka ekrana od moje procedure povlačenja do informacija o nalogu, ažuriranja i snimaka knjige, potpuno dokumentovane.
Bio bih vam veoma zahvalan ako biste mogli da istražite ovu stvar dok tražim pomoć u traženju mojih pravih sredstava i sprečavanju da bilo ko drugi postane još jedna žrtva ove prevare.
Ako su vam potrebne dodatne informacije (ćaskanja, snimci ekrana), javite mi. Mogu da opremim sve što je potrebno, a od mene možete očekivati potpunu transparentnost.
I am writing to dispute the inadequate and unreliable experience I have encountered while attempting to withdraw funds from my account. Despite desperately trying to withdraw funds into my account, FabSpins casino has given no explanation or clarification as to why it hasn't paid me by now. For weeks now, I have been sending emails and contacting customer support, but they have yet to provide a single respectable response. This is extremely concerning and has me feeling incredibly frustrated. It is unacceptable that FabSpins offers such poor customer service, not even bothering to acknowledge my numerous communication attempts or be upfront and transparent with me.
Not only does this make me question my relationship with them as a customer, it also makes me doubt the legitimacy of their Terms Of Service. Their operator/customer service team never provides helpful solutions or tries to actively look for a resolution to any issue I face; instead, I'm met with apathy and indifference. It's disheartening to realize that those who are supposed to provide me with an enjoyable experience could not care less about my concerns. I've only been answered with generic responses claiming my funds should arrive any day now - something which leads me to believe that their publicized conditions were either an exaggeration or a deliberate ploy used in order to scam customers out of their money. This level of incompetence is completely unacceptable.
Regardless of my attempts (almost daily) to reach FabSpins Casino, I am frequently refused the opportunity to speak with a manager or someone who can resolve this issue. On rare occasions, when I do get through, they acknowledge that there is an overdue payment and express their apologies - nothing more. No one has been able to give me a date for payment; it's always "check back in 72 hours."
FabSpins acknowledges that I have been a great customer and that I did not break any rules or terms. They also assured me that I did everything possible, from verification to withdrawal processes, correctly. There is no reason why they should not be able to pay me.
I have all our correspondence (each chat and email saved), plus hundreds of screenshots from my withdrawal procedure to account info, updates, and ledger snapshots, completely documented.
I would greatly appreciate if you could investigate this matter as I seek assistance in claiming my rightful funds and preventing anyone else from becoming another victim of this scam.
If you need further information (chats, screenshots), please let me know. I can furnish anything needed, and you can expect full transparency from me.
Dragi rvtermanini,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Da li ste ranije izvršili uspešna povlačenja? Možete li potvrditi da ste prošli KIC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear rwtermanini,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Hvala vam puno na izdvojenom vremenu i znajte da sam vam zahvalan na pomoći. Prijavio sam se 4. decembra, uplatio nekoliko puta koristeći bonus kodove i igrao nekoliko sati. Tog dana sam napravio samo nekoliko depozita neposredno pre mog zahteva za povlačenje. Da odgovorim na vaš upit, ne – nikada ranije nisam uspešno povukao nijedan dobitak iz FabSpins kazina.
Što se tiče verifikacije. da, odmah sam završio KIC verifikaciju u vreme moje pobede i uverio se da su svi podaci o mom nalogu tačni. Da bih bio siguran da je sve prošlo glatko, odmah sam kontaktirao podršku uživo da bih potvrdio detalje svog naloga.
Što se tiče korišćenja bonusa, da, u to vreme sam koristio bonus kod za nove članove koji su dodati na moj nalog pre otkupa. Da bih obezbedio usklađenost sa svim uslovima i pravilima navedenim u uslovima bonusa, uglavnom sam se pridržavao jednog mesta tokom celog igranja. Štaviše, pobrinuo sam se da poštujem sve uslove bonusa. Svi zahtevi za igranje, izbor igre i drugi kriterijumi su ispunjeni tokom moje sesije igre u skladu sa propisima o bonusu i opštim pravilima.
Ako imate još pitanja, javite mi. Radujem se što ću odmah pružiti transparentne i iskrene informacije. Vaša stručnost i pomoć su veoma cenjeni i radujem se uspešnom rešenju.
Thank you so much for your time and please know that I am grateful for your help. I signed up on December 4th, deposited a few times using bonus codes, and played for a few hours. I had only made a few deposits that day just prior to my withdrawal request. To answer your query, no - I have never before successfully withdrawn any winnings from FabSpins Casino.
With regard to verification. yes, I immediately finished the KYC verification around the time of my win and made sure that all of my account details were accurate. To ensure that everything went smoothly, I made sure to contact live support right away to confirm my account details.
As for using a bonus, yes, at the time, I was using a bonus code for new members that had been added to my account prior to redemption. To ensure compliance with all terms and rules outlined in the bonus conditions, I mainly adhered to one slot throughout gameplay. Furthermore, I made sure to comply with all bonus terms. All playthrough demands, game choices and other criteria were fulfilled during my gaming session in accordance to the bonus regulations and general rules.
If you have any other questions, please let me know. I am happy to provide transparent and honest information right away. Your expertise and help are greatly appreciated, and I look forward to a successful resolution.
Veliki pozdrav! Krajnji rok za Casino.Guru da podnese odgovor brzo se približava, tako da sam ovde kao prijateljski podsetnik da ako vam treba bilo šta od mene, ne oklevajte da mi se obratite. Tokom čitavog ovog procesa, ostao sam iskren, odgovarao na sve upite i transparentan u svojoj komunikaciji u vezi sa ovim pitanjem. Štaviše, pažljivo sam pratio sve propise kazina bez greške - i oni su to više puta priznavali. Kazino je u više navrata potvrdio moj legitimitet, ali oni i dalje ustraju u svom gnušanju. Kao što pokazuju brojne kritike i pritužbe, ja nisam izolovan primer ovog iskušenja. Sa nestrpljenjem očekujem isporuku pravde u ovom slučaju i posvećujem sve svoje napore da osiguram da FabSpins Casinos nikada ne učine nepravdu nikome drugom. Ako želite da saznate više ili tražite dodatni dokaz moje istinitosti, ne ustručavajte se da me kontaktirate! Hvala vam puno na pomoći i stručnosti!
Greetings! The deadline for Casino.Guru to submit a response rapidly approaches, so I am here as a friendly reminder that if you need anything from me, please do not hesitate to reach out. Throughout this entire process, I have remained truthful, responsive to all inquiries, and transparent in my communication regarding the issue. Furthermore, I carefully followed all of the casino's regulations without fail - and they have repeatedly acknowledged this. The casino has confirmed my legitimacy on multiple occasions, yet they still persist in their dawdling. As shown by the numerous reviews and grievances, I am not an isolated instance of this ordeal. I am eagerly anticipating delivering justice in this case and dedicating all my efforts to ensure that no one else is ever wronged by FabSpins Casinos. If you would like to know more or seek additional proof of my veracity, please do not hesitate to contact me! Thank you so much for your help and expertise!
Hvala vam puno na odgovoru, rvtermanini. Možete li molim vas da nam kažete koji je trenutni status vašeg zahteva za povlačenje? Da li je na vašem nalogu označeno kao na čekanju ili obrađeno?
Pored toga, prosledite svu relevantnu komunikaciju između vas i kazina na KSKSKSKSKS0@email.kkkkk . Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you very much for your reply, rwtermanini. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Hvala vam što ste mi se tako brzo javili. Veoma cenim to. Moj status povlačenja je ostao isti otkako sam to zatražio. Spreman sam da podelim bilo koji dokaz, uključujući snimke stranica sa informacijama o nalogu, istoriju knjige transakcija počevši od prvog dana, moju karticu za povlačenja koja prikazuje status na čekanju i datum zahteva, snimke ekrana stranice sa verifikovanim dokumentima i dnevnik ćaskanja ili korespondenciju e-pošte koji će pokazati da ništa nema još napredovao. Povlačenja bi trebalo da budu odobrena u roku od tri do pet radnih dana (mislim da traju dužinu jednog dana na Merkuru, što je oko 1.416 zemaljskih sati). Pokušao sam da kontaktiram kazino više puta od moje poslednje poruke, ali stalno dobijam isti odgovor (isecite i nalepite iz ćaskanja):
„Izvinite zbog neprijatnosti koje je ovo izazvalo."
„Molim vas, budite sigurni da će naš tim za plaćanje dati sve od sebe da obradi vaš zahtev što je pre moguće."
„Primeo sam i pratim vaš zahtev za povlačenje."
Nažalost, vremenska linija nije bila data, a meni je onemogućeno da kontaktiram supervizora za dalje detalje. Ne smatram da je ovo fer način da se tretiraju lojalni igrači, i veoma sam razočaran time što je kazino postupio sa mojim zahtevom.
Thank you for getting back to me so quickly. I greatly appreciate it. My withdrawal status has remained the same since I requested it. I am willing to share any proof, including account information page snapshots, transaction ledger histories starting from day one, my withdrawals tab showing the pending status and request date, verified documents page screenshots, and chat log or email correspondences which will demonstrate that nothing has progressed yet. Withdrawals should be approved within three to five business days (I think they go by the length of a day on Mercury, which is about 1,416 Earth hours). I have tried contacting the casino multiple times since my last message, but I keep getting the same response (cut and paste from chat):
"Sorry for the inconvenience this has caused."
"Please, be rest assured that our payment team will do their best to process your request as soon as possible."
"I have noted and follow up your withdrawal request."
Unfortunately, no timeline would be given, and I was blocked from contacting a supervisor for further details. I do not feel this is a fair way to treat loyal players, and I am highly disappointed with the casino's handling of my request.
Hvala vam puno, rvtermanini, na saradnji. Sada ću preneti vašu žalbu kolegi Tomašu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, rwtermanini, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Dragi rvtermanini,
Žao mi je što čujem da je vaše povlačenje odloženo. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće. Sada bih želeo da pozovem predstavnika Fabspins kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi Fabspins kazino, da li biste mogli da navedete razlog zašto povlačenje igrača još nije isplaćeno i kada mogu da očekuju isplatu?
Hvala vam unapred na pružanju informacija.
Srdačan pozdrav,
Tomas
Dear rwtermanini,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite a Fabspins Casino representative to join this conversation and participate in the resolution of this complaint.
Dear Fabspins Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when they can expect the payment?
Thank you in advance for providing the information.
Kind regards,
Tomas
Hvala vam Tomas na pomoći u istrazi ove stvari. Želeo sam da čujem od FabSpins kazina o tome kako planiraju da reše ovaj nesrećni incident.
Očekujem da će FabSpins Casino ozbiljno shvatiti sve žalbe korisnika i razumeti neprijatnosti i štetu njihovom poslovanju koje donosi nemarno odlaganje povlačenja. Ipak, ćutanje neću prihvatiti kao odgovor. Odlučan sam u svojim ubeđenjima i preduzeću sve neophodne radnje da ispravim nepravde koje su nanete.
Kao što sam ranije rekao, spreman sam da pružim bilo koji traženi dokaz, a da ostanem profesionalan i pošten. Štaviše, spreman sam da pokažem dokumentaciju o legitimnosti mojih izjava uz potpunu transparentnost, iskrenost i integritet. Nadam se da će isto biti uzvraćeno. Radujem se njihovom odgovoru.
Thank you Tomas for your assistance in investigating this matter. I am keen to hear from FabSpins Casino about how they plan to resolve this unfortunate incident.
I expect FabSpins Casino to take all customer complaints seriously and understand the inconveniences and detriment to their business that negligent withdrawal delays bring. However, I will not accept silence as a response. I'm resolute in my convictions and will take all necessary actions to correct the wrongs which have been inflicted.
As I stated before, I am willing to supply any proof requested while remaining professional and fair. Furthermore, I am prepared to show documentation of the legitimacy of my statements with total transparency, honesty, and integrity. I hope the same will be reciprocated. I look forward to their response.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dragi rvtermanini,
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama može pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
U međuvremenu, preporučujem vam da konsultujete organe za kockanje koje kazino reguliše.
Žao mi je što ovom prilikom nisam mogao biti od veće pomoći.
Srdačan pozdrav,
Tomas
Dear rwtermanini,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In the meantime, I recommend you consult the gambling authority that the casino is regulated by.
I am sorry I could not be of more help on this occasion.
Best regards,
Tomas
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.