pozdrav svima,
Izvinjavam se zbog daljeg odlaganja. Pokušaću da ga poboljšam.
Hvala, SergeiSm, na vašim imejlovima i dodatnim pojašnjenjima. Iako ima nekoliko neslaganja, nakon konsultacija sa mojim pretpostavljenim, ionako smo u suštini na istoj tački. Dakle, ne postoji druga opcija osim da saznate više iz kazina, kao što sam tražio pre nekog vremena.
Dragi Fairspin Casino timu ,
Hvala i vama na e-poruci i dodatnim informacijama. Međutim, nije bilo ništa relevantno za slučaj ili bilo šta što bi moglo da promeni našu preispitanu odluku.
Pokušaću da to objasnim i budem što jasniji.
Pomenuli ste da ste nam dali dovoljno informacija i dokaza o slučaju koji potvrđuju da je igrač prekršio uslove i pravila kazina – da, potpuno se slažem. Ali takva pravila i razloge za oduzimanje dobitaka igrača smatramo nepravednim i ne prihvatamo njihovu upotrebu osim ako ne postoje drugi opravdani razlozi koje sam vas ranije pitao.
Stoga bi nam bili potrebni dodatni detalji/dokazi u vezi sa aktivnostima igrača (igrača) ili da vidimo neke primere, gde je jasno da igrač nije igrao sam, koristeći isključivo svoje znanje, već je koristio bilo koji alat/softver/ aplikaciju da biste stekli nepravednu prednost. Alternativno, a pošto nije bio problem pre nego što je sam pomenuo drugog korisnika - objašnjenje (nepravedne) prednosti koju bi on/oni mogao da stekne igrajući na ovaj način, čak i ako postoji bilo kakva veza između naloga.
Na primer, ono što je najvažnije, pošto nije bilo jasno iz dokaza koje smo do sada dobili, želeli bismo da vidimo situacije u kojima je vidljivo da igrač ne bi mogao sam da igra takve runde, bez ikakve „dodatne pomoći" u obliku gore pomenutog alata/SV/app/itd., kao što je skakanje između stolova u kratkim periodima dok se samo prikupljaju sigurni dobici, ili takva akcija na više stolova u isto vreme, itd.
Takođe, ako zaista postoje dokazi koji potvrđuju vezu između tih naloga (osim nasumičnih rundi u kojima su mogli da učestvuju slučajno), bilo bi veoma cenjeno ako biste to mogli da podelite sa mnom.
Alternativno, da li bi bilo moguće zatražiti od provajdera igre da razmotri stvar, uzimajući u obzir oba/sva navodno povezana naloga i obaveštavajući nas o ishodu?
Slobodno pošaljite tražene detalje na moju imejl adresu kao i obično ( branislav.b@casino.guru ).
Imajte na umu da ako ne postoje takvi dokazi, preporučujemo kazinu da vrati račun igrača u stanje pre njegovog zatvaranja i konfiskacije dobitaka, ili u slučaju trajnog zatvaranja, isplati sporni dobitak/preostali saldo.
Radujemo se Vašem odgovoru.
Greetings all,
I am sorry for the further delay. I will try to improve on it.
Thank you, SergeySm, for your emails and additional clarification. Although there are a few discrepancies, after consultation with my superior, we are basically at the same point anyway. So, there is no other option than to find out more from the casino, as I asked for some time ago.
Dear Fairspin Casino Team,
Thank you, too, for your email and additional information. However, there was nothing relevant to the case or anything that could change our reconsidered decision.
I will try to explain it and be as clear as possible.
You mentioned that you have provided us with enough information and evidence on the case supporting that the player had violated the casino's T&Cs - yes, I completely agree. But, we consider such rules and reasons to confiscate players' winnings unfair, and we do not accept their use unless there are other justified reasons that I asked you earlier.
Therefore, we would need additional details/evidence regarding the player's (players') activity or to see some examples, where it is clear that the player did not play on his own, using his knowledge exclusively, but also used any tool/software/app to gain an unfair advantage. Alternatively, and since it was not a problem before he mentioned another user himself - an explanation of an (unfair) advantage that he/they could gain by playing in this way, even if there was any connection between the accounts.
For example, the most important thing, since it was not clear from the evidence we received so far, we would like to see situations where it is visible that the player could not have played such rounds on his own, without any "additional help" in form of the above-mentioned tool/SW/app/etc., such as jumping between tables in short periods while only collecting sure winnings, or such action on several tables at the same time, etc.
Also, if there is really evidence confirming a connection between those accounts (besides random rounds that they could have participated in by coincidence), it would be highly appreciated if you could share it with me.
Alternatively, would it be possible to ask the game provider to review the matter while taking both/all allegedly linked accounts into consideration and informing us about the outcome?
Feel free to send the requested details to my email address as usual (branislav.b@casino.guru).
Please note if there are no such proofs, we would recommend the casino restore the player's account to the state before its closure and winnings confiscation, or in case of permanent closure, pay out the disputed winnings/remaining balance.
Looking forward to hearing from you.
Izmenjeno od strane Casino Guru administratora
Automatski prevedeno:
Molimo vas da isključite AdBlock