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After I have won big, they blocked me and stopped all communications....

Dear Derek,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please specify, when exactly you were blocked? I tried to access the website, but it seems to be not working at this moment.

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. I am sure you understand I am not able to find out, what is in your voice recordings from the attached screenshot.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristína

Dear Derek,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.