NaslovnaPritužbeFire Scatters Casino - Dobici igrača su zadržani.
Fire Scatters Casino - Dobici igrača su zadržani.
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£4.800
Fire Scatters Casino
Index sigurnosti:Vrlo nizak
Sigurnosni indeks
Kazina sa vrlo niskim indeksom sigurnosti obično imaju mnogo relevantnih pritužbi od igrača ili drugih relevantnih problema. Uopšteno, ne preporučujemo igranje u kazinima sa vrlo niskim indeksom sigurnosti.
Poslato:
22/03/2024
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Nije rešeno : 10/04/2024
Nije rešeno
Naša presuda
Bez reakcije, pasivan regulator
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Rezime slučaja
pre 7 meseci
Prevod
The player from the United Kingdom claimed that despite fulfilling all criteria, the casino was withholding her winnings, attributing it to technical issues. She had been fully verified and was advised to set up a MasterCard account for withdrawal, which she did. However, her withdrawal requests kept getting cancelled due to alleged technical issues at the casino's end. Despite our team's attempts to communicate with the casino for a resolution, the casino did not respond. Therefore, we had to close the complaint as 'unresolved'.
Igračica iz Ujedinjenog Kraljevstva je tvrdila da, uprkos ispunjavanju svih kriterijuma, kazino zadržava njen dobitak, pripisujući to tehničkim problemima. Bila je potpuno verifikovana i savetovano joj je da otvori MasterCard nalog za povlačenje, što je i učinila. Međutim, njeni zahtevi za povlačenje su stalno bili otkazani zbog navodnih tehničkih problema na kraju kazina. Uprkos pokušajima našeg tima da komunicira sa kazinom radi rešenja, kazino nije odgovorio. Zbog toga smo žalbu morali da zatvorimo kao „nerešenu“.
Zadržavaju sve moje pobede uprkos ispunjavanju svih kriterijuma, stalno govore da je to zbog tehničkih problema, žalbi na evidentiranje trendova, ali bez rešenja
They are withholding all my winning despite meeting full criteria they keep saying its due to technical issues, tred logging complaints but no resolution
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem sa povlačenjem.
Imajte na umu da raznovrsnost i dostupnost načina plaćanja ne upravlja isključivo kazino. Nekoliko faktora, kao što su organ za izdavanje dozvola, geolokacija, ugovori sa provajderima plaćanja i bankarska ograničenja, svi imaju veliki uticaj. Ako je način plaćanja bio dostupan za depozite, to ne znači nužno da će biti ponuđen i za isplate, takođe se može prekinuti u bilo kom trenutku. Nažalost, kazina su ponekad nemoćna i ograničena u ponudi načina plaćanja svojim klijentima.
Možete li da nam kažete da li ste bili obavešteni o bilo kom alternativnom metodu za povlačenje dobitaka?
Da li je vaš nalog u prošlosti uspešno verifikovan?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear laurencambray0105,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Bio sam potpuno verifikovan u vreme svih povlačenja. U početku su rekli da ne mogu da mi isplate novac koristeći moju početnu visa karticu i od mene se tražilo da otvorim račun master kartice. Poslali su mi link i uputstva kako da to uradim. Jesam i oni su tada potvrdili da je ovo račun na koji mogu da pošaljem svoj novac.
Postavio sam 4 zahteva za povlačenje od samo 400 funti iako moj dobitak ukupno iznosi 4800, svaki čeka pregled dva dana, zatim se odobri, a kasnije tog dana mi pošalju e-poštu u kojoj se izvinjavam zbog tehničkih problema u našoj na kraju smo morali da otkažemo povlačenje. Onda moram ponovo da podnesem zahtev i ceo proces počinje iznova, još nisam dobio jedno povlačenje i pokrenuo sam zahtev pre 5 dana.
Molimo pogledajte priloge ispod. Nisu ponudili nikakav savet zašto to neće proći niti drugu alternativnu metodu.
Dokumentovao sam svu komunikaciju itd. ako vam treba još nešto.
Ne mogu dovoljno da vam se zahvalim na pomoći. Više puta sam pokušao da uložim zvaničnu žalbu, ali bez odgovora.
S poštovanjem
Lauren
Dear Peteonela
Thank you so much for your prompt response.
I was fully verified at the time of making all withdrawals. Initally they said they could not pay me the money using my initial visa card and I was required to set up a master card account. They sent me a link and instructions on how to do this. I did and they then verified that this was an account in which I could have my money sent.
I have put in 4 requests for a withdrawal of only 400 pound although my winnings total 4800, each one awaits a review of two days, it then gets approved, then later that day they send me an email saying sorry due to techincal issues at our end we have had to cancel the withdrawl. I then have to re-request and the whole process starts again, I have yet to get one withdrawal and started the request 5 days ago.
Please see below attachments. They have not offered any advice why it wont go through nor another alternative method.
I have been documenting all communication etc should you require anything further.
I can't thank you enough for your assistance I have made multiple attempts to put in a formal complaint but no response.
Hvala vam puno, laurencambrai0105, što ste dali sve potrebne informacije. Vašu žalbu ću sada preneti kolegi Branislavu ( branislav.b@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, laurencambray0105, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Puno vam hvala, danas se ponovo dogodilo, otkazali su 5 mojih povlačenja zbog tehničkih problema, pogledajte priloge ispod koji pokazuju odobreni iznos i dalje odbijanje i razlog zašto.
S poštovanjem
Lauren
Thank you so much its happened again today they cancelled 5 of my withdrawls due to techincal issues please see below attachments these show the approved amount the a further rejection and the reason why.
Žao mi je što čujem za vaše neprijatno iskustvo. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće. Sada bih želeo da pozovem predstavnika kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi Fire Scatters Casino timu ,
Možete li nam dati detaljnije objašnjenje situacije igrača? Kako da podigne svoj dobitak? Gde je problem?
Unapred hvala na pružanju informacija.
Hello, laurencambray0105,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.
Dear Fire Scatters Casino team,
Could you please provide us with an explanation of the player's situation in more detail? How should she withdraw her winnings? Where is the problem?
Thank you in advance for providing the information.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Pošto nismo dobili nikakav odgovor od kazina po ovom pitanju, ne možemo da nastavimo sa rešavanjem ove žalbe i prinuđeni smo da je zatvorimo kao „nerešenu", što će negativno uticati na rejting kazina.
Voleo bih da mogu biti od veće pomoći. Iskreno se nadam da se više nećete susresti sa ovakvim problemom.
Kazino može ponovo da otvori ovu žalbu u bilo kom trenutku.
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear laurencambray0105,
Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
