Podnio sam zahtjev za povlačenje 11. novembra 2023. ili približno tog datuma.
Pratio sam i bio sam odobren za sve neophodne KIC zahteve za dokumente.
Zatim je moje povlačenje prešlo sa čekanja i takođe nije bilo prisutno u prihvaćenom. Posegnuo sam da podržim ko je izjavio da je moj etransfer odbijen; nešto što se nikada nije dogodilo. Podrška je „eskalirala moj slučaj" i umesto toga preporučila bankovni transfer. Od tada, svaki dan je bio zaokret, ponavljanje istih koraka: ponovno podnošenje dokumenata, ponovno komuniciranje istih pitanja. u jednom trenutku mi je savetovano da ponovo podnesem bankovni transfer; obrazac nije imao oblast za broj računa i druge neophodne detalje za SVIFT transfer; Uveravali su me da „tim za plaćanja zna šta radi" i da jednostavno čekam proces. Nedavno, kao što se i očekivalo, tim za plaćanja mi se javio navodeći da je tehnički problem doveo do neobrađenog brzog pregleda i da je ponovo potrebno da dostavim svoje bankarske dokumente; ovog puta sam dodatno dostavio popunjen SVIFT obrazac iz moje banke, kako bih osigurao da nema više zaobilazanja. Jutros sam primio e-poruku u kojoj se navodi da će je ponovo obraditi, ali, za razliku od e-pošte dan pre nego što su naveli da će se brzo pojaviti, oni navode da će trebati još puna dva dana da se obradi, i do deset dana nakon toga. Radim za finansijsku instituciju, znam da će SVIFT-ovima biti potrebno najviše pet dana za obradu. Uz stalno zaostajanje, dva koraka napred i jedan korak nazad, čini se da Firevegas čini sve što može da odloži ovaj proces. Uslovi u njihovom procesu žalbi su loši, navodeći da kada se jednom pređe na nivo tri, nivo tri donosi konačnu odluku i da će stvar biti zatvorena. ova praksa me navodi da verujem da je namera Firevegas-a da stvori zaokret, frustrira kupce kroz proces žalbe, da bi potom doneo odluku protiv njih u okviru nivoa 3 i u suštini ukrao njihov novac. Nikada ranije nisam iskusio ovu vrstu zaokreta, tako da nisam siguran da će mi dostizanje nivoa 3 pomoći, uprkos tome što su svi izgovori njihovi tehnički problemi.
Molim vas pomozite mi.
I made a withdrawal request on or about November 11th, 2023.
I followed and was approved for all necessary KYC document requests.
Then, my withdrawal moved from pending and was also not present in accepted. I reached out to support who stated that my etransfer was rejected; something that has never happened. Support "escalated my case" recommending a bank transfer instead. Since then, every day has been a runaround, repeating the same steps: resubmitting documents, recommunicating the same issues. at one point, I was advised to resubmit for a bank transfer; the form lacked an area for an account number and other necessary details for a SWIFT transfer; I was assured that the "payments team knew what they were doing" and to simply wait for the process. Most recently, as expected, the payments team got back to me stating a technical issue resulted in an unprocessed swift and was once again required to provide my banking documents; this time, I additionally provided a completed SWIFT form from my bank, to ensure no more runarounds. This morning, I receive an email stating they will process it again, but, unlike the email just the day before stating it will occur quickly, they are stating it will take another full two days to process, and up to ten days thereafter. I work for a financial institution, I know that SWIFTs will only take a maximum of five days to process. With the constant runaround, two steps forward and one step back, it seems as though Firevegas is doing whatever they can to delay this process. The terms in their complaints process are sus, stating that the once escalated to tier three, tier three holds the final decision and the matter will be closed. this practice makes me believe that firevegas' intent is to create a runaround, frustrate customers through the complaints process, to then make a decision against them under tier 3 and essentially steal their money. I have never experienced this type of runaround before, so I don't feel confident that reaching tier 3 will help me, despite all of the excuses being their own technical issues.
Please help me.
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