Draga Kouratzina,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za problem na koji ste naišli u vezi sa onlajn kazinom.
Da bismo bolje razumeli situaciju i efikasnije vam pomogli, možete li nam dati neke dodatne informacije? Konkretno, želeli bismo da znamo:
- Da li ste dobili neko objašnjenje ili obaveštenje od kazina u vezi sa razlogom smanjenja vašeg stanja?
- Da li ste ikada spomenuli namere da zatvorite svoj kazino nalog ili podneli zahtev za samoisključivanje?
Pored toga, ako imate bilo kakvu drugu relevantnu komunikaciju sa kazinom, slobodno je prosledite petronela.k@casino.guru za našu referencu.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Kouratzina,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered with the online casino.
To better understand the situation and assist you effectively, could you please provide us with some additional information? Specifically, we'd like to know:
- Did you receive any explanation or notification from the casino regarding the reason for the decrease in your balance?
- Have you ever mentioned any intentions to close your casino account or applied for self-exclusion?
Additionally, if you have any other relevant communication with the casino, please feel free to forward it to petronela.k@casino.guru for our reference.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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