Poštovani lc2022,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem.
Važno je napomenuti da svaki kazino ima svoju jedinstvenu politiku bonusa i sistem nagrađivanja. Bonus je u suštini poklon od kazina, a na kazinu je da odredi koji se Uslovi i odredbe primenjuju. Ako niste zadovoljni pravilima za bonus bez depozita, možete odabrati drugi bonus ili drugi kazino u kojem ćete igrati.
Molim vas, javite mi ako još nešto mogu da vam pomognem, inače ću biti primoran da odbijem ovu žalbu. Hvala na razumevanju.
Srdačan pozdrav
Veronika
Dear lc2022,
Thank you very much for submitting this complaint. I am sorry to hear about your issue.
It's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine what Terms and Conditions apply. If you are not satisfied with the rules for a no-deposit bonus, you may choose a different bonus or a different casino to play at.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
Best regards
Veronika
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