Could someone please explain the logic?

I registered a new online website which is quite reputable.

It has a welcome bonus in three parts : first, second and third deposit.

And they have the rule that has two different wallets one is the cash wallet and one is the bonus account as usual.

**Note**

There are games that are able to play ONLY using the "cash".

While the other games is anything goes.

And the other rule is that you have to play all your money in the cash wallet before you can touch the bonus account.

#Story

The first deposit went in and I played. I lost.

Second bonus went in and I played and I lost.

#plot

My Third deposit is where problem came.

For example I deposited 1,000 and it is a 100% bonus matchup.

So now I have :

1000 cash

1000 bonus

And I went to play a game which ONLY allow Cash (no bonus play)

In the game it shows I only have a thousand which is correct.

Now if I were to play let's say 10 rounds of 100bucks each.

And assume that I won every single round.

But at the end of the 10 rounds my cash wallet is zero.

Which means, when I play the game *which only allows cash*

I used my cash to bet, but when I win.

It does not pay me cash, it goes into the bonus wallet.

So I went to ask the admin and apparently my second deposit bonus was not completely zero so I have that wagering requirement there.

And when I asked her if I could cancel the bonus she said no she cannot do anything about it.

So apparently I have to do the wagering requirements for both deposits and both bonuses.

But thats fine. This part I somewhat understand the logic.

But what I can't understand is if I am using Pure Cash to bet.

And you do not pay me a single cent whenever I win.

Which means my cash wallet will inevitably be zero!

Regardless of how I win!

!! EVEN if I won a jackpot for godsakes.

And the admin kept repeating saying that I need to do wagering requirements.

I understand it is my fault that I have to do double triple quadruple.. of the wagering requirements, put that part is aside. I get it.

#thoughts

What I don't understand is why do they force me to play THE CASH FIRST before I touch the bonus but yet takes the winnings from the cash bets and put it into the bonus wallet.

I mean if they are going to do that...

Why even separate the wallets?

it's going to be bonus by the end of the day anyway.

Why must we play cash first it doesn't make a difference

Why do they even have games that only can be played with cash and not bonus they might as well right there limited spins only per day.

I'm sorry I'm renting but I'm really just so frustrated that I cannot understand the logic and the admin is just keep repeating the same thing about wagering requirements.

I mean if I'm not wrong.

When I play cash and I win.

and I continue playing, I will still reach the wagering requirements .

Which bytheway, then ALLOWS me to withdraw the money out from the website !!!!

so what's the use of them TAKING ALL THE WINNINGS and put it into the bonus wallet ?

Other than not letting me play "Cash Only" games.

Also if any of you guys actually thinking like,

part goes to bonus

part goes to cash

no it is not.

I use 100% cash, fresh deposit, first game of the day.

I lost 100% cash.

I never got a single cent from anything.

Except my Bonus Wallet was doubled.

When I came out of the game, because I don't have anymore cash!!!!!

Every single winning cent went into the Bonus Wallet.

So please help me guys anyone just please explain to me the logic or tell me the system is faulty or something I just want to understand.

Maybe I'm stupid maybe I'm dumb or maybe I'm just crazy.

But someone...

Show me the way...

please....

Hi, it would be great to mention the casino's name so we could take a look at their bonus terms and conditions. Based on what you described here, I feel like the casino applies wagering requirement to your cash and bonus money as well.

Why don't they have only 1 wallet, but they have 2 separate for cash and bonus money? You just mentioned that there are some games that you can play only with cash. Then I assume you could use your 1000 to play the games, but when you bet 1000, no matter if you win or lose, you're not able to carry on playing the same game, but you need to switch to games that can be play with bonus money only.

I don't like the bonus system you just described here, but I feel like I kind of understand what happened to you and your cash.

Hey.. it's LuckyNiki..

It's really a good website but I feel like the system went a bit wrong. And the admin is just too lazy to do anything about it.

Just think about it. In which online casino forces the customer to :

1. Separate wallets

2. Forces customer to use cash first.. then only we can use the bonus.

3. With number 2, if they are going to force us to play the "non cash games". they might as well just make it one wallet and say of you still have not done wagering requirements, you can't play the "cash games".

4. When I asked about it. The admin, instead of answering my question on why or the logic. She keeps saying I have to do the wagering requirements to withdraw.

I am like, for the 999th time im not withdrawing! I just don't understand why is it like that? Is it a system error? Why would you force me to use only cash. And then not pay me back in cash?

5. She was very stubborn and keeps going on the same thing about withdrawing. And about me not "informing them before I deposited the 2nd time"

Seriously, I find completely no logic why the system would be like that. Or at least I have never seen/heard/met anything like this. That's why I wanna ask you guys..

At least if someone had this experience, they could probably explain to me.

The money is already lost so it doesnt matter, to fight or not to with the admin.

But I just wanna understand personally. It's a reeeeeaaally new thing to me.

But some admins these days really makes me disappointed. As their website is really good.

Regarding the first 2 points you mentioned - we had the same in a casino where I worked in. There were 2 separate wallets - cash and bonus money. You always played with cash first, but the difference is that whenever you won while playing witch cash, the winnings went into your cash balance.

You started playing with bonus funds only when you lost cash and winnings gained while playing with cash.