Zdravo, vidim da ste podneli žalbu na ovaj problem, što je dobro u ovom slučaju. Važno je napomenuti da uvek treba da koristite svoje kartice i svoje podatke da biste izbegli takve nesporazume.
Ovo je takođe navedeno u našem kodeksu fer kockanja :
"Plaćanja
Za depozite i isplate treba da koristite samo bankovne račune i kreditne kartice koje se drže na vaše ime. Ako to ne uradite, možete upasti u nevolje kada pokušavate da izvršite povlačenje. Ovo pravilo je uglavnom na snazi kako bi se sprečila zloupotreba kreditnih kartica, a takođe i zbog međunarodnih propisa protiv pranja novca."
Ono što me iznenađuje je da je kazino tek sada uhvatio vaš dobitak, a vi ste nekoliko puta uspeli da se povučete. Da li ste pitali kazino zašto je sada došlo do problema? Da li ste im rekli da koristite karticu svoje žene?
U svakom slučaju, hajde da vidimo gde će naš tim doći do ovoga. Moraćemo da budemo strpljivi.
Hi, I see that you have filed a complaint about this problem, which is a good thing in this case. It is important to note that you should always use your own cards and your own data to avoid such misunderstandings.
This is also stated in our fair gambling codex:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
What surprises me is that the casino has only now captured your winnings and you have managed to withdraw several times. Did you ask the casino why there was a problem now? Did you tell them you were using your wife's card?
Anyway, let's see where our team gets on this one. We'll have to be patient.
Automatski prevedeno:
