ForumDiskusija o prigovorimaBetPlays casino - Doesn't live up to its rating

BetPlays casino - Doesn't live up to its rating

pre 2 meseci od djcentigor
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pre 2 meseci

Predmet: Žalba zbog odbijanja nagrade Poštovani timu za podršku BetPlaes kazina! Moje ime je Igor Glukhikh i moj nadimak u vašem kazinu je DJCENT. ID: 12721673 Pišem vam u vezi sa uskraćivanjem mojih zasluženih nagrada u vašem kazinu. Trenutno imam sledeće probleme: pre 17 sati sam dobio obaveštenje da sam osvojio 20.000 dnevno turnir; međutim, nagrada još nije uplaćena na moj račun. Imam još nekoliko poruka koje potvrđuju završetak misije i uspešne depozite, ali ni odgovarajuće nagrade i bodovi nisu uplaćeni. Prilažem snimak ekrana relevantnih obaveštenja za vašu referencu. Ljubazno vas molim da objasnite razloge za uskraćivanje nagrada i preduzmete korake da ih priznate. filefile

Automatski prevedeno:
djcentigor
pre 2 meseci

I would like to ask if there are people on the forum who play or played in this casino. What is the opinion of the players. Judging by the complaints, there are more negative reviews than good ones.

pre 2 meseci




Question: As a player from Kazakhstan, if I face injustice from an online casino, can I expect a fair resolution of my complaint by the regulators? What are the chances of achieving justice through platforms like Guru Casino and AskGamblers, which offer opportunities to dispute casino decisions and help players protect their rights?

Answer: Unfortunately, the chances of obtaining a fair resolution from casino regulators for a player from Kazakhstan are indeed quite slim. There is an opinion that the AskGamblers platform, which at first glance seems to be intended to protect the interests of players, sometimes might shield dishonest operators and give them high ratings. For instance, in the case of BetPlays Casino, AskGamblers refused to assist with resolving my issues and continues to give this operator a high rating despite its questionable behavior.

Now, my last hope is with Guru Casino. Let’s see what verdict they will deliver. I would like to remind you that BetPlays Casino has treated me with disregard as a player, creating various difficulties both in receiving winnings and during the gaming process.

Case Summary:

A player from Kazakhstan reports the disappearance of 5,000 comp points and tournament winnings from his account at BetPlays Casino, asserting that he did not make any transactions related to their loss. The player requests an investigation to recover the stolen points and winnings.


Written by:

Nick, Complaints Specialist


Recently, I won a tournament and secured first place with a prize of 20,000 coins. However, shortly after, I encountered a serious problem: all my rewards suddenly disappeared, and I was removed from the loyalty program. It’s important to note that registration in this program was required to participate in the tournament, and if I had been excluded before winning, I wouldn’t have been able to enter.


It seems clear that after my victory, the casino found the prize amount too high and decided not to pay out my winnings. I believe this is unfair, as the prize was won fairly and in full compliance with the tournament rules. My exclusion from the loyalty program appears to be an attempt to avoid paying the legitimate winnings.


I request that you review this situation and take the necessary steps to restore my rights. I also hope to regain access to the loyalty program and receive all the rewards that rightfully belong to me.











djcentigor
pre 2 meseci

Hi, I guess I'd start by saying that I doubt the casino will write you back here. If you're interested, you can check this thread right here: https://casino.guru/forum/casinos/betplays-casino---general-discussion to see other gaming experiences. The casino hasn't replied there either, so I wouldn't expect a response in this case.

Anyway, about your situation, you wrote to the casino and still none of the prizes you were promised are in your account, yes ? According to the message you received, the first prize was 20,000 points ? Have you ever participated in a tournament and managed to win before ? 

I also see that you have a complaint, so let's see where the team gets us. I will wish you the best of luck to get everything sorted out and you get your points.

Ažurirano od strane autora pre 2 meseci
Jaro
pre 2 meseci

Yes, I regularly participated in tournaments and promotions, winning prize places. I used points for purchases in the store and was just steps away from obtaining VIP status. It seems the casino decided that the prize was too big for me and chose to strip me of my privileges rather than pay out the prizes I won.


I look forward to the verdict of your complaints team. I invested quite a lot of money in this casino, and I did not think that it would be a scam.

djcentigor
pre 2 meseci

Thank you for your reply. So when you won a tournament, did you always get points normally or did you ever have a similar situation as now ?

I'm also curious how it all turns out and I'll definitely keep following it. 

I hope it will be solved.

pre 2 meseci

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Pre nego što sam osvojio nekoliko turnira zaredom, sve je bilo u redu. Lako bih mogao zameniti svoje bodove u prodavnici.

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Nakon dobijanja obaveštenja o pobedi na turniru za prvo mesto, svi bodovi koje sam zaradio su nestali sa mog naloga i nisam dobio nikakvu nagradu.

Moja nagrada za prvo mesto na turniru je isključena sa VIP-a.

Ovo je nagrada koju mi je dodelio ovaj kazino.

Hvala vam na interesovanju, takođe me zanima zašto što više igram to više padam u nemilost kod operatera kazina.

Automatski prevedeno:
pre 2 meseci

BetPlais kazino: Još jedna laž


Osvojili ste 1. nagradu na našem dnevnom 20k turniru!

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21:42 | Abella sa BetPlais.com: Kao što vam je već rečeno, to znači da je čak i gledanje ovog turnira vizuelna greška i da niste osvojili ništa.


PS

ovo je moja Halucinacija (Halucinacija (nov. lat. hallucinatio < lat. alucinatio – besmisleno brbljanje, gluposti, lutanje) – slika koja se pojavljuje u umu bez spoljašnjeg stimulusa. Halucinacije se javljaju kod jakog umora, konzumiranja alkohola, nekih psihotropnih supstanci i kod nekih mentalne i neurološke bolesti.)


Ako vidite ove snimke ekrana - onda ste i vi bolesni. BetPlais operater ne vidi

Izmenjeno od Romi pre 2 meseci
Razlog: Non relevant links.
Automatski prevedeno:
djcentigor
pre 2 meseci

I saw that Nick asked you about the history of, let's say, the comp . point history showing up somewhere. You wrote that the casino deleted it, so you had something like that in your account and could you see it if you got some more points? I also find it strange that you can't even see the deposit history. So we'll see what we can sort out and hopefully it will all work out. 

pre 2 meseci

It's been two weeks since I submitted my complaint, and I still haven't received any response. Moreover, after two weeks of inaction, Guru Casino has changed the specialist handling my case, and now a different staff member is assigned. From what I understand, they haven't even contacted BetPlays casino yet. This kind of behavior raises serious doubts about their willingness to resolve the dispute fairly.

pre 2 meseci

Sada ću predvideti ishod događaja u vezi sa razmatranjem moje žalbe. Proći će dovoljno vremena, Guru kazino će dati neku vrstu neapsurdnog odgovora. Onda, kada budem morao da odgovorim, blokiraće mi pristup sajtu i slučaj će biti odlučen u korist ovog nepoštenog operatera, pošto je "igrač prestao da odgovara na pitanja u vezi sa žalbom", Ovako vidim dalji razvoj događaja

Automatski prevedeno:
pre 2 meseci

It's been two weeks since I submitted my complaint, and I still haven't received any response. Moreover, after two weeks of inaction, Guru Casino has changed the specialist handling my case, and now a different staff member is assigned. From what I understand, they haven't even contacted BetPlays casino yet. This kind of behavior raises serious doubts about their willingness to resolve the dispute fairly.

pre 2 meseci

It happens very often that the complaints specialist is changed. Nick, who's been in charge of your complaint previously, is a part of the 1st response department. That means his job is to get some initial info, making sure that we have some decent basis for the case. Then there should be a point where the case gets transferred to another person who doesn't deal with so many cases at the same time (compared to the 1st response employees), but they can invest more time into dealing with fewer cases.

As you can see in your case, Michal already contacted the casino and he's waiting for their reply

https://casino.guru/betplays-casino-player-s-comp-points-and-winnings

Daniel
pre 2 meseci

Hvala na pojašnjenju. Proveo sam dve nedelje gledajući Nika kako prikuplja dokaze i nisam čak ni kontaktirao kazino. I za to vreme, kazino je izbrisao celu istoriju štampanja svih mojih pobeda na turnirima. Sve što mi je ostalo su snimci ekrana i pisma natopljena lažima iz BetPlais kazina. Gde me pozivaju da uložim novac u njihov sajt. I zakuni se na večnu ljubav. A kada je u pitanju isplata nagrada koje sam pošteno osvojio uplaćivanjem depozita, nisam uzeo ni bonuse, pa su me isključili iz VIP-a za prvo mesto

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05:49 PM | Isabelle sa BetPlais.com: Obradili smo to kao povraćaj novca jer je to bio lakši način da vam obradimo sredstva.

Vaša sredstva će se od sada u svakom trenutku odraziti u vašoj banci pošto su isplaćena sa naše strane.


05:49 PM | Isabelle sa BetPlais.com: Igore, ovo neće uticati na tvoju igru na našoj veb stranici.

I dalje imate pravo da primate bonuse, poene itd.

Ažurirano od strane autora pre 2 meseci
Automatski prevedeno:
pre 2 meseci

05:49 PM | Isabelle from BetPlays.com: We processed it as a refunds as it was an easier way to process the funds to you. 

Your funds will reflect in your bank anytime from now as it has been paid out from our end.


05:49 PM | Isabelle from BetPlays.com: Igor, this will not affect your play on our website. 

You are still eligible to receive bonuses, points etc.

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