Zdravo, Početkom godine sam položio oko hiljadu funti na ovu stranicu. Na moj depozit su dodali bonuse, sada nikada ne dodajem bonuse, pošto znam kriterijume za povlačenje kada imate bonuse. Igrao sam malo, onda sam vidio opciju da uklonim bonuse, izabrao sam ovu opciju, ne samo da je uklonila bonuse nego i sav moj novac za igru, koji je bio oko 700 funti. Žalio sam se, ali su me odbili i dobili generalni vafel. Imenovan sam za ličnog asistenta, ali ona me je samo uputila na online chat, koji mi je samo podmetnuo ili se osvrnuo na nevažne politike koje nisam mogao pronaći. Nisam igrao sajt nekoliko meseci, ali sam ponovo deponovao, glupo 1000 funti, nekoliko meseci kasnije. Odabrao sam ovu stranicu jer sam ranije imao ozbiljnih problema sa kockanjem i ja sam sa gamstopom, ova stranica nije registrirana na gamstop.
Drugi put kada sam deponovao, imao sam dobitke od oko 2500 funti. Pokušao sam da se povučem, ali nakon mnogo dana stavljanja raznih različitih oblika lične karte i dalje mi nisu dozvolili da se povučem. Prethodno sam provjerio njihovu ličnu kartu i pisalo je lična karta ili pasoš. Nije pisalo samo pasoš za razne regije, već samo pasoš ili lična karta. Imao sam ličnu kartu, ali bez pasoša i rekao sam im to mnogo puta. Komunikacija je trajala sedmicama, loša komunikacija i rečeno mi je da je lična karta ok. Na kraju su mi rekli da to mora biti pasoš za UK, nigdje to ne piše, pa sam po većoj cijeni naručio pasoš. Znali su da pokušavam da se povučem, dok sam čekao igrao sam još malo i dobio sam dobitak na oko 4500.
Moj pasoš je došao i moje povlačenje je bilo na čekanju i igrao sam još malo. Takođe su mi rekli da ću morati da otvorim određeni bankovni račun na mreži da bih povukao, sve više i više razloga da prestanem sa povlačenjem. Ovo je trajalo već mjesecima. Igrao sam oko 2 sata i novac je otišao, bez ikakvih pobeda, totalno nefer.
Žalio sam se svim prodajnim mjestima, ali samo su me podbacili, ova stranica je potpuno neregulisana.
Tražio sam da se moj račun zauvijek zatvori što je prije moguće. Zatvorili su je, ali su je, neznajući, otvorili nedelju dana kasnije. Takođe su nastavili da me bombarduju ponudama i bonusima. Ovo je nakon što sam im objasnio kada sam im rekao da zatvore račun, da sam ranjivi kockar, koji je imao ozbiljne probleme sa kockanjem, sa kockarskim dugovima i da sam bio stavljen u više dugova na kockanje na njihovoj stranici.
Ponovo sam stavio novac, to rade kockari kada vas bombarduju ponudama itd, izgubio sam. Žalio sam se i pitao zašto je moj račun ponovo otvoren.
Ova stranica je korumpirana i nepravedna i čini sve da vas spriječi u pobjedi i povlačenju. Tražio sam neku vrstu povrata novca, kompenzacije, ali mi je odbijeno.
Možete li nešto učiniti, molim vas?
Hi, At the beginning of the year i deposited around a thousand pounds on this site. On my deposit they added bonuses, now i never add bonuses, as i know the criteria for withdrawing when you have bonuses. I played a little, then saw an option to remove bonuses, i chose this option, it not only removed the bonuses but all my play money too, which was around 700pounds.I complained but was fobbed off and given general waffle. I was appointed a personal assistant but she just referring me to the online chat, who just palmed me off or referred to irrelevent policies that i could not find. I didnt play the site for a few months but deposited again, 1000 pounds stupidly, a few months later. I chose this site as i previously have had serious gambling issues and i am with gamstop, this site is not registered with gamstop.
The second time i deposited, i had winnings of around 2500pounds.I tried to withdraw but after many days of putting various different forms of ID in they still wouldnt allow me to withdraw. I had checked their of ID previously and it said ID card or passport. It did not say only passport for various regions, it just said passport or ID card. I had an ID card but no passport and had told them this many times. The communication lasted weeks, bad communication that is and i was told ID card was ok. Eventually i was told it had to be passport for uk, nowhere does it state that, so at more cost i ordered a passport. They knew i was trying to withdraw, whilst waiting i played a little more and got my winnings to around 4500.
My passport came and my withdrawal was pending and i played a little more. They had also said i would have to open a certain online bank account to withdraw, more and more reasons to stop from withdrawing. This had gone on for months now. I played for around 2hours and the money went, no wins at all, totally unfair.
I complained to all outlets but was just palmed off, this site is totally unregulated.
I asked for my account to be closed forever asap. They closed it but unbeknown to me they opened it a week later. They also continued to bombard me with offers and bonuses. This is after explaining to them when telling them to close the account, that i was a vulnerable gambler, who had serious gambling issues, with gambling debts and that i had been put into more debt gambling on their site.
I did put money on again, thats what gamblers do when your bombarded by offers etc, i lost. I complained andvasked why had my account been re opened.
This site is corrupt and unfair and does everything to stop you winning and withdrawing. I asked for some sort of refund, compensation but was denied.
Is there anything you can do please?
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