Igrao sam Golden Fire Link - Buchae Blossom slotove na DraftKings-u kada sam otključao bonus igru pogodivši četiri ili više vatrenih lopti. U bonus igri uspeo sam da otključam sve redove. Kada se gornji red okrenuo, pao je na glavni bonus; međutim, kada su vatrene lopte zbrojene, glavni bonus nije bio uključen. Stavio sam opkladu od 0,60 dolara i trebalo je da budem plaćen 600 dolara za postizanje glavnog bonusa, ali sam dobio samo nadoknadu za ukupan broj vatrenih lopti.
Obavestio sam DraftKings o ovom problemu, a oni su rekli da je provajder igre tvrdio da nisam pogodio glavni bonus, što verujem da je netačno. Znam kako igra radi. Ova situacija mi se dogodila tri puta za manje od tri nedelje. Drugi put sam se takođe kladio na 0,60 dolara i opet mi nije plaćeno 600 dolara za pogodak na majoru. Još jednom, provajder igre je insistirao da nisam pogodio glavni bonus.
Do treće instance, bio sam spreman i napravio snimak ekrana koji pokazuje da sam pogodio bonus. Ovaj put sam stavio opkladu od 0,20 dolara, ali još jednom nisam plaćen za postizanje glavnog bonusa, koji je trebalo da mi plati 200 dolara. Ponovo sam obavestio dobavljača igre, ovog puta sa dokazom, ali čekam nedelju dana na odgovor. Prva dva puta su mogli da odgovore u roku od jednog dana.
Sada, osećam se frustrirano jer ako se ovo desilo treći put i ako imam dokaz, verujem da zaslužujem da budem plaćen 1.400 dolara za tri puta veći bonus. Kako je ovo fer prema kupcu? Razlog zbog kojeg trošim svoj teško zarađeni novac na ove igre je da, nadam se, osvojim veliku nagradu. Čini se nepravednim, a možda i nezakonitim, da mogu da mi uzmu novac bez problema, ali kada dobijem veliku nagradu, ne isplate se.
Smešno je da ja, kao mušterija, moram da se borim da dobijem nagradu koju sam zaradio pošteno. Činjenica da provajder igre može jednostavno da odbije moju tvrdnju bez odgovarajuće istrage je neprihvatljiva. Niko ne bi trebalo da pravi snimak ekrana da bi dokazao da je dobio veliku nagradu. Snimak ekrana sam napravio samo iz potrebe jer je ovo bila treća pojava.
Sada tražim savet kako da rešim ovaj tekući problem, posebno u slučaju da provajder igre ponovo ospori moju pobedu uprkos dokazima koje imam. Svako uputstvo bi bilo dobrodošlo.
I was playing Golden Fire Link - Buchae Blossom slots on DraftKings when I unlocked the bonus game by hitting four or more fireballs. In the bonus game, I managed to unlock all of the rows. When the top row spun, it landed on the major bonus; however, when the fireballs were totaled, the major bonus was not included. I placed a bet of $0.60 and should have been paid $600 for hitting the major bonus, but I was only compensated for the total of the fireballs.
I informed DraftKings about this issue, and they said that the game provider claimed I hadn’t hit the major bonus, which I believe is false. I know how the game works. This situation happened to me three times in under three weeks. The second time, I also bet $0.60 and was again not paid the $600 for hitting the major. Once again, the game provider insisted that I hadn’t hit the major bonus.
By the third instance, I was prepared and took a screenshot showing that I had hit the bonus. I placed a $0.20 bet this time, but once again, I wasn’t paid for hitting the major bonus, which should have paid me $200. I notified the game provider again, this time with proof, but I have been waiting a week for a response. The first two times, they were able to respond within a day.
Now, I feel frustrated because if this has happened a third time and I have proof, I believe I deserve to be paid $1,400 for hitting the major bonus three times. How is this fair to the customer? The reason I spend my hard-earned money on these games is to hopefully win a big prize. It seems unfair, and possibly illegal, that they can take my money without issue, but when I hit a major prize, they don’t pay out.
It is ridiculous that I, as a customer, have to fight to receive a prize that I earned fair and square. The fact that the game provider can simply deny my claim without proper investigation is unacceptable. No one should have to take a screenshot to prove they hit a major prize. I only took the screenshot out of necessity because this was the third occurrence.
I am now seeking advice on how to address this ongoing issue, especially in case the game provider disputes my win again despite the evidence I have. Any guidance would be appreciated.
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