Zdravo, pričam vam o svojoj situaciji sa ovim kazinom, prije mjesec dana ili više sam uplatio na Skrill i zaradio sam dovoljno da zatražim povlačenje, do danas mi ne šalju novac i kada im pišem samo reci mi da će se ažurirati poštom, ponavljam, takvi su već više od mjesec dana.
Hello TimTym, hope you are not talking about any major juicy win. More than a month you say? It seems like they really don't want to pay you. Any chance you could use a different payment method maybe?
Nažalost, ne mogu koristiti drugi način plaćanja, jer je novac povučen sa mog računa, ali nikada nije poslan.
Since you've been waiting for a month and you don't even see the money in your balance, I guess it's the right time to submit a complaint here: https://casino.guru/complaints
Let's hope you'll get your winnings at the end of the day.
Dobro, treba mi savjet pošto sam ti prije 15-ak dana rekao u MaChance ice online kazinu, uplatio sam 100e za igru, nisam puno osvojio, ali mi se nije svidjelo. I htio sam otići sa dobicima za koje sam se odlučio u igri. Ono što mi je tražilo određene dokumente da izvršim povlačenje, šaljem ih i do danas ako nije jedno, drugo je, a oni kažu da ne valja. šalim te
ukupno zadnje što od mene traže bankovni izvod da uzmem dečka za povlačenje tražim od svoje banke da mi to pošalje i iznenađuje se da nije vredno tražiti od mene.
definitivno da mi jos uvek nije isplaceno mojih 300 e osvojenih pre 2 nedelje
banda nitkova koji su. Rekao sam im da mi treba novac zbog porodične bolesti. I smiju mi se
POMOZITE XF KAKVE KORAKE DA PREDUZETE hvala i pozdrav
Hello,
this account verification can be a very challenging process and in order to get your winnings, you simply have to pass it. The whole point is that the casino must be 100% sure it's has been you who deposited the initial money, that you provide correct and truthful information during the registration and that it's you who played and won.
Please go through all emails associated with the account verification and check whether you sent all required documents in the proper format (.pdf preferably, no screenshots, and so on) if it's available check your account whether there is some list of approved documents, so you can be sure that you did not accidentally confused let's say electricity bill with the bank statement. It's also important to understand what the casino needs and what are specifics, if you are not sure keep asking the staff. If you overwhelm them with documents that are not necessary or have been already submitted, you're just wasting time.
So just try to get a better understanding of what is missing at the moment. In which language do you communicate with the casino? It can happen that you may be mistaken about some request because the casino staff finds it difficult to explain in a foreign language.
Anyway, if you get completely lost, we will try to help you via complaint.
But I'd like to ask you kindly to go through the documents again to make sure that everything is correct at your end.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
