Zdravo, pročitao sam vašu žalbu i prošlo je dosta vremena otkako nije došlo do jasnog rešenja. Što se mejla tiče, ne razumem zašto ga je kazino ponovo tražio kada su ranije pisali Mateju. Međutim, za sada izgleda da ćemo morati da sačekamo da kazino odgovori kako bi naš tim imao priliku da to proceni.
Što se tiče organa, da li ste već podneli žalbu protiv njih? Šta su ti rekli?
Hi, I've read your complaint and it's been quite a long time since a clear solution has not come up. As for the email, I don't understand why the casino asked for it again when they have emailed Matej before. However, so far it looks like we will have to wait for the casino to respond so that our team has a chance to evaluate it.
Regarding the authority, have you filed a complaint against them yet ? What did they tell you ?