ForumDiskusija o prigovorimaHELP needed - Getwin casino

HELP needed - Getwin casino

pre 2 godina od mb1000
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3200 pregleda 14 odgovora |
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pre 2 godina

Hi. Desperate for help with an issue with Getwin casino.


Been playing on site for 6-8months and no issues. been paid several times and biggest payout £1700. Had a good run at the end of june and had 2 pending withdrawals, £3400 and £2400. Sent email chasing it, was given the usual reply saying payment will be processed once game play data is received from provider. had sent this response in past and had been paid Played on the 29.06.22 whilst withdrawals were pending. on 01.07.22 they blocked my access to account, no response to previous emails at all! I have not breached any TC's and wondering if there is anything I can do at all?


many thanks

mb1000
pre 2 godina

I'm sorry you picked up such an unlicensed casino - not mentioning the UK license.

There are many scenarios and possible reasons why the casino blocked your account, but without a response from the casino - we can all only guess.

I would advise you to submit a complaint, but again we would definitely need to know what is happening with your account now, so in case the casino chooses to ignore us, we'll be unable to help.

Well, it's still better than nothing I guess.

I wish I had a better solution but unlicensed casinos are practically untouchable.


Radka
pre 2 godina

Hi,


Thank you very much for getting back to me. Still no response to any emails, not even a reason as to why they blocked access and not processing withdrawal.


Would appreciate any attempt and you time if you could contact them. Its a guge long shot ! My username is my email.


Many thanks

mb1000
pre 2 godina

Hello,

we can't start with the complaint just now, I'm afraid.

First, you must submit your complaint - just click this link:

https://casino.guru/complaints/create

You can copy and paste your first post concerning this issue, it contains useful information. Feel free to add emails or screenshots - if you have any.

After that, the Complaint Team will review the issue and get in touch with you. Sadly, there are lots of players asking for help, and the whole Resolution Center is overwhelmed now.

So I ask you kindly for a bit of patience.



pre 5 meseci

Zdravo, želeo bih da znam da li ste uspeli da povučete novac sa dobijanja pobede!! Pošto imam 30.000 dolara tamo i ne znam kako da ih podignem, možete li molim vas pomoći?

Automatski prevedeno:
pre 5 meseci

file


Tako mi uvek ispadne

Automatski prevedeno:
gamboapulidoj
pre 5 meseci

Hey, what seems to be the problem please ? According to the screenshot I can see that everything that is needed is described there, so I probably wouldn't play and wait until the money is gone or until the fee is deducted. I suppose it could take some time to get the money and we give casinos 14 days to resolve the withdrawal. 

However, if nothing changes and you don't receive the money, then you can open a complaint, but I think I would still try to hold out. 

Anyway, how long have you been waiting for the money ?

pre 5 meseci

Zdravo, čekam povlačenje novca 3 dana, prema snimku, mogu da razumem da moram da uplatim 10% od onoga što podignem!!!! Ne znam da li možete da mi pomognete da razumem!!

Automatski prevedeno:
gamboapulidoj
pre 5 meseci

Yes, and it was still the weekend so I would be patient. As for the 10%, my understanding is that the fee is deducted from the amount you withdraw, i.e. $1000, so you don't have to do anything to make the withdrawal successful. 

However, if you have any questions, I would definitely direct them to the casino support and they should be able to advise you or give you guidance if you don't understand something. 👍

pre 5 meseci

Zdravo, da li znate ili ste igrali u ovoj kladionici, pošto ne znam da li je lažna??? i hvala vam puno na vašoj stvarnoj pomoći

file

Automatski prevedeno:
pre 5 meseci

Zdravo, da li ste igrali ili čuli za ovu kladionicu, GETVIN1.BET ES RUSSIAN SPANISH

Automatski prevedeno:
gamboapulidoj
pre 5 meseci

Hello. You will find all the information about this casino over here, where our team prepared prepared a full review of it. It looks like the casino operates without an official license, and only 2 users wrote about their experience there. If you look at their safety index, well, it is not good at all, in my opinion.🤷‍♀️

Have you gotten any updates regarding your withdrawal, perhaps?

pre 5 meseci

Zdravo Romi,

Imam potpuno isti problem".

Kako kažete, povraćaj ulaganja nije dobar. Nažalost, nisam mogao da vidim recenziju, ali verujem da je ovaj kazino kazino koji neće isplatiti dobitke.

Ovo su najverovatnije prevaranti.

Pokušavam da podignem određeni iznos i radoznao sam da vidim, nakon što danas uplatim 10%, da li će taj iznos biti isplaćen, ali mislim da neće.

Srdačan pozdrav

Automatski prevedeno:
pre 5 meseci

Update2.0

Deponovao sam ga, pitao da li mogu da provere i onda je odgovor bio da sam se kladio na sumnjive igre i zato je moje povlačenje prekinuto.

To je prilično loše, ali postaje još gore.

Rekli su da mogu da dobijem VIP status i da će mi u naredna 24 sata biti isplaćen sav novac (koji sam navodno dobio sumnjivim opkladama).


Ukratko, možete reći, klonite se! Apsolutno se ne prijavljujete, to je samo prevara.

Automatski prevedeno:
joel01machill
pre 5 meseci

The whole situation doesn't look right to me at all. Sorry about that. I would suggest moving on to a safer casino if I were you.

Unfortunately, our complaint team probably won't be able to help in this case, as the casino is not willing to communicate with us at all.

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