Želeo sam da podelim svoje lično iskustvo sa PlayAmo kazinom, kojim upravlja Dama NV – ista kompanija koja vodi 20Bet i mnoge druge kazina.
Uplatio sam 430 evra i igrao u potpunosti iz Nemačke, zemlje koja nije navedena kao ograničena u njihovim Uslovima i odredbama.
Nakon što sam osvojio 4.000 evra, pokušao sam da podignem novac, ali mi je račun iznenada zatvoren.
Kazino je tvrdio da je problem bio u tome što je moja registracija imala grešku u automatskom popunjavanju mog imena („Alo Ball" umesto mog zakonskog imena). Čim sam to primetio, kontaktirao sam podršku, objasnio situaciju i dostavio kompletna dokumenta za verifikaciju (lična karta + bankovni račun) koja su se jasno podudarala sa mojim pravim imenom i načinom plaćanja.
Uprkos tome, PlayAmo je konfiskovao moj dobitak umesto da dozvoli jednostavnu korekciju, što većina renomiranih kazina rešava bez problema.
Podneo sam žalbu CasinoGuru-u, ali je odbijena zbog neusklađenosti imena za registraciju — iako je to bila iskrena greška i moj identitet je bio u potpunosti proverljiv.
Ovo iskustvo pokazuje obrazac koji mnogi igrači prijavljuju u kazinima u Dami, Nevada:
Prihvataju depozite bez problema.
Oni samo stvaraju probleme nakon što pobediš.
Legitimni dobici mogu biti oduzeti zbog tehničkih problema.
Ako proverite 20Bet na Trustpilot-u, videćete slične žalbe od mnogih igrača - blokirana isplaćivanja, oduzeti dobici i nepravedan tretman.
I wanted to share my personal experience with PlayAmo Casino, which is operated by Dama N.V. – the same company that runs 20Bet and many other casinos.
I deposited €430 and played entirely from Germany, a country that is not listed as restricted in their Terms and Conditions.
After winning €4,000, I attempted to withdraw, but suddenly my account was closed.
The casino claimed the issue was that my registration had an autofill error in my name ("Alo Ball" instead of my legal name). As soon as I noticed this, I contacted support, explained the situation, and provided full verification documents (ID + bank account) which clearly matched my real name and payment method.
Despite that, PlayAmo confiscated my winnings instead of allowing a simple correction, which most reputable casinos handle without issue.
I filed a complaint with CasinoGuru, but it was rejected because of the registration name mismatch — even though it was an honest mistake and my identity was fully verifiable.
This experience shows the pattern many players report across Dama N.V. casinos:
They accept deposits without issue.
They only raise problems after you win.
Legitimate winnings can be confiscated over technicalities.
If you check 20Bet on Trustpilot, you’ll see similar complaints from many players — blocked withdrawals, confiscated winnings, and unfair treatment.
Automatski prevedeno:
