Zdravo,
Otkrio sam ovo:
"5.6. Spin Palace je član Grupe. Ne možete zahtijevati bonus ako (1) prije otvaranja računa otvorite račun na bilo kojoj drugoj web stranici unutar Grupe i zatražite takav bonus sa druge web stranice i (2) kada ste zatražili takav Bonus sa drugih veb lokacija u grupi, uplatili takav prethodno zatraženi bonus i početni depozit manji od 100 puta u internetskom kazinu koji vam dodeljuje takav bonus. Ni pod kojim uslovima nećete imati pravo na više od jedne prijave bonus čak i ako ste u mogućnosti da otvoreno više računa pri tome (u, na primjer, različite valute ili jezika). Ukoliko je vaš račun je zaslužan sa signalizacija na bonus za koji ste (u našem jedini i neometan nahođenju) su neprihvatljivi, mi ukida retrospektivno takav bonus za prijavu i sve dobitke koje ste primili nakon što bonus za prijavu bude knjižen na vaše relevantne račune. "
Osjećam da bi problem mogao biti sljedeći: iskoristili ste bonuse (1. depozit itd.) Na svom starom računu koji ste spomenuli i otvorili novi račun na kojem ste i sami zatražili bonus. U tom slučaju to kažu
" Retrospektivno ćemo poništiti takav bonus za prijavu i sve dobitke koje ste dobili nakon što se bonus pribilježi ... "
To bi mogao biti razlog zašto je vaš drugi račun zatvoren. Predlažem vam da pričekate još nekoliko dana dok kazino ne kaže zašto je račun zatvoren, iako je već prošlo 48 sati.
Hi,
I found this:
"5.6. Spin Palace is a member of the Group. You may not claim a Bonus if (1) prior to opening an Account, you have opened an Account at any other website within the Group and claimed such a Bonus from such other website and (2) having claimed such Bonus from the other websites within the Group, wagered such previously claimed Bonus and initial deposit less than 100 times at the online casino granting you such Bonus. Under no circumstances shall you be eligible for more than one sign- up bonus even if you are able to open multiple Accounts thereat (in, for example, different currencies or languages). If your Account has been credited with a sign- up bonus for which you (in our sole and unfettered discretion) are ineligible, we shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited to your relevant Accounts."
I feel like the issue could be following: You used bonuses (1st deposit etc.) on your old account that you mentioned and then you opened a new account where you claimed a bonus as well. In that case, they say that
"We shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited..."
That could be the reason why your 2nd account was closed. I suggest you to wait for few more days until the casino tells you why the account is closed, even though 48hrs already passed.