Kladim se na konjske trke nekoliko godina i uglavnom sam izgubio novac što ovo čini besnim!
Otvorio sam unibet nalog pre otprilike dva ili tri meseca i stavio nekoliko opklada na Goodvood festival. Imao sam velikog dobitnika od oko 3000 funti. Povukao sam se i sve je izgledalo odlično. Tako sam ponovo počeo da se kladim tokom trke u Jorku krajem avgusta. Opet sam imao lepog dobitnika ovog puta oko 2500 funti. Ovog puta kada sam išao da podignem tražena mi je slika lične bankovne kartice i dokaz adrese. Osim što je dokaz o adresi morao biti onaj primljen poštom, malo teško pošto ovih dana ne dobijam ništa na pošti! Svi moji bankovni izvodi i računi su onlajn
Zato sam otpremio ID+bankovnu karticu i ćaskao uživo objašnjavajući da moram da ažuriram svoju adresu jer sam se upravo preselio na jug u Kornvol i nemam nikakav post na staroj adresi. Rekli su da će mi poslati mejl sa odgovorom o tome. Nisam dobio nikakav odgovor pa sam nekoliko dana kasnije pokušao da se prijavim i nalog nije funkcionisao. Opet je otišao na ćaskanje uživo. Tamo su mi rekli da mi je nalog zabranjen, a moj dobitak od 2000 (povlačenje) i oko 650 na računu konfiskovan. Iskreno, nisam mogao da verujem šta sam video! Nisam ni znao da veb-sajt za klađenje može da konfiskuje dobitke na taj način.
Tako sam ljuta i nemam pojma šta da radim u vezi ovoga. Nikada nisam imao niti čuo za ovakav problem sa opkladom na konjske trke. Čini se da je pobeđuješ, dobijaš svoj dobitak, gubiš i gubiš svoj ulog. Ne vidim u čemu je problem, nikada nisam imao bonus ili nešto slično, samo normalne opklade na konje, ponekad na kratke kvote ponekad na duge. Naveli su da su ovi uslovi prekršeni:
„Dragi Hari,
Vaša žalba je u potpunosti razmotrena, u skladu sa Unibet procedurom za pritužbe kao što je navedeno u odeljku 30 odredbi i uslova.
Račun je zatvoren, a saldo je tretiran u skladu sa klauzulom 16.1 i 16.5, 19.2 i 19.2.2 Unibet uslova.
Razumemo da vam je razlog za zatvaranje naloga naveden u uslovima, dok interni poslovni procesi, sistemi i metode koje koristi kompanija, uključujući one koji se odnose na povezivanje naloga, neće biti otkriveni.
Ako smatrate da je ovo potrebno dodatno razmotriti, imaćete puno pravo da ovo eskalirate spolja radi nezavisnog pregleda treće strane.
Koristimo eCOGRA kao alternativno rešenje sporova. Sporovi se mogu podneti na https://ecogra.org/alternative-dispute-resolution/
Molim vas ne ustručavajte se da me kontaktirate ako mogu biti od bilo kakve dodatne pomoći."
Stvar koja me stvarno uznemirava je to što sam tokom godina izgubio tone novca kladeći se na konjske trke, posebno ove godine, definitivno više nego što sam osvojio lol. Sada konačno dobijam dva dobra pobednika zaredom i novac je konfiskovan. Jednostavno ne mogu da verujem da me tera da zauvek poželim da odustanem.
Da li neko misli da postoji šansa da dobijem svoj dobitak? Razmišljam o sudu za sporove male vrednosti?
Rekli su mi da uradim internu žalbu koja se vratila sa istom stvari. I sada kažu da koristimo eCOGRA? Šta da radim :(
I have been betting on horse racing for a few years and have mostly lost money which makes this infuriating!
I opened a unibet account about two or three months ago and placed a few bets on the Goodwood festival. I had a big winner of about 3000 pounds. I withdrew and everything seemed great. So I started to bet again during the racing at the York in the end of August. Again I had a nice winner this time about 2500 pounds. This time when I went to withdraw I was asked for a picture of my ID bank card and proof of address. Except the proof of address had to be one received in the post, a little difficult since I don't get anything in the post these days! All my bank statements and bills are online
So I uploaded the ID+bank card and live chatted explaining I need to update my address because I just moved down south to Cornwall and I don't have any post to the old address. They said they would email me with a response about that. I didn't get any response so a few days later I tried to log in and the account wouldn't work. Again went on live chat. There they told me that my account had been banned, and my winnings of 2000 (withdrawal) and about 650 in the balance were confiscated. I honestly could not beleive what I was seeing! I did not even know a betting website could confiscate winnings like that.
I am so livid and I have no idea what to do about this. I have never had or even heard of a problem like this with a horse racing bet. It seems cut and dry you win you get your winnings you lose and you lose your stake. I cannot see what the issue is, I never had a bonus or anything like that just normal bets on horses, sometimes on short odds sometimes long. They stated these terms were broken:
"Dear Harry,
Your complaint has been reviewed in full, in accordance with Unibet complaints procedure as outlined in section 30 of the terms and conditions.
The account has been closed and the balance treated in accordance with clause 16.1 and 16.5, 19.2 and 19.2.2 of the Unibet terms and conditions.
We understand that the reason for the account closure has been outlined to you in the terms, while the internal business processes, systems, and methods utilised by the company, including those related to linking accounts will not be disclosed.
Should you feel this needs further consideration, you will be fully entitled to escalate this externally for an independent third-party review.
We use eCOGRA as an alternative dispute resolution. Disputes may be filed under https://ecogra.org/alternative-dispute-resolution/
Please do not hesitate to contact me if I can be of any further assistance."
The thing that is really upsetting me is over the years I have lost tons of money betting on horse racing, especially this year, definitley more than I have won lol. Now I finally get two good winners in a row and the money is confiscated. Just cannot beleive it makes me want to quit for good.
Does anyone think there is a chance I can get my winnings? I am thinking about small claims court?
They told me to do an internal complaint which came back with the same thing. And now they say to use eCOGRA? What should I do :(