VELVET SPIN DENIED WITHDRAWAL

Basically as the title said however the supervisor refused to provide me evidence of how I broke rules.

listed a bonus i apparently used however the bonus does not show in my transaction history.

Quit the chat on me twice and refused to provide me their complaint process or how to ask for a review.

I provided him screenshots of what records I had. He just basically then started to try other excuses..

and the withdrawal shows as Approved in my transaction history, he said this actually means denied 🤦🏻‍♀️

They’re sighting the WEMISSYOU bonus as the breach…

I have the complete chat transcripts

Hi there,

I will wait till your complaint is reviewed to see more details. The way I see it, you skipped the crucial parts, what did the casino claim? Which rules you were caused of breaching?

Just, make sure you provided all mentioned screenshots and records to the complaint too. That should speed up the process a bit.

Wish you luck 🤞

They are no longer paying out withdrawal request, I made a withdrawal request 4/24/23 (about 6 weeks ago) and they have yet to approve the withdrawal request despite about a dozen emails back and forth of the assuring me that it would be processed.

DO NOT DEPOSIT HERE!!!

This casino is done i think became scam casino

I think it would be good to submit a complaint here on Casino Guru. Our specialized Complaint Team will try to help you out.

If you like the idea, learn more here:

https://casino.guru/complaint-resolution-instructions

The complaint creator is accessible by using this link:

https://casino.guru/complaints

It's free, so I take it as a reasonable option, it's up to you completely - of course!

What do you say? 🤔

Have you experienced an issue there? If you need support, you can also try the free complaint feature.

Let me know what you think about it.

I have submitted a complaint per your suggestion, however I was unable to upload the PDF document of our email communications, is there somewhere else I can send that?

Thanks in advance.

I'd say it was a good decision.

Can you provide screenshots, then resend all emails later? I mean, Petronela is what we call "first response", I am pretty sure the complaint will be assigned to another handler soon, so you'll be asked to use his or her email address once the complaint reaches this stage.

Does it make any sense to you, please? 🙂