Vulkan Vegas odbija isplatu! OPREZ !!

gregorvoege

Početnik

Nemačka

pre 3 godina

OriginalPrevod

Veliko upozorenje protiv VulkanVegasa.

Pokušavam isplatiti 4 tjedna.

Iznova se traže novi dokazi.

Fotografija kreditne kartice s prednje i stražnje strane,

Fotografija lične karte

Fotografija kreditne kartice pored mog lica

Fotografija EC kartice, dokaz o računu

Višestruki dokaz adrese

file

Sve je isporučeno, ali kao i prije, VulkanVegas je odbio isplatu bez očiglednog razloga.

Ni novac ne vraćam, a kamoli profit.

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Na adrese e-pošte više se ne odgovara.

Online chat je sada također tih.

PRSTI UDALJENI OD VULKAN VEGASA !!!

Automatski prevedeno:

Daniel

gregorvoege

Head of Community & Social Media

gregorvoege

pre 3 godina

OriginalPrevod

I remember this case where players from Germany had issues with withdrawals in the same casino: https://casino.guru/forum/casinos/volcano-vegas-payout/1

I can see you already opened a complaint on our website so I'm sure Kristina will deal with it. It's really sad that the casino does't communicate with you. It's usually a bad sign 😕

gregorvoege

Početnik

Nemačka

pre 3 godina

OriginalPrevod

Dobar dan.

Kazino je platio juče.

Očigledno su dobili prigovor.

Veliko hvala na podršci.

Automatski prevedeno:

Daniel

gregorvoege

Head of Community & Social Media

gregorvoege

pre 3 godina

OriginalPrevod

Nice! I'm glad to hear the good news 🙂 Thanks for the update.

djidja83

Mlađi Pripravnik

Bugarska

pre 3 godina

OriginalPrevod

Hello,

I have funds to download from VulcanVegas. I started checking yesterday, but they don't like the verification documents at my address.

I uploaded the back of my ID card - there is my address, I uploaded a bank statement - and here it is, I uploaded a receipt for paid tax, which also contains my address. They don't like anything. Obviously I won't be able to withdraw my funds and they are probably not so correct ...

djidja83

Mlađi Pripravnik

Bugarska

pre 3 godina

OriginalPrevod

Correction - with the receipt for paid tax the verification is successful.

It remains to be seen whether they will approve the payment

yurigyn

Posetilac

Brazil

pre 2 godina

OriginalPrevod

Vulkan Vegas pazi da varaju!! KORISTI LOŠU VJERU!! , Jučer sam osvojio kredit od 1.500,00 reala, i tražio sam povlačenje 1.000,00, a 500.00 je ostalo da mogu ponovo da igram, igrao sam 500.00 i izgubio, ali na kraju sam čekao da mi depozit bude zadužen sa moj bankovni račun jednostavno još nije pao, jer sam otišao da se žalim u chat-u, a pratilac mi je rekao da sam bacio sav saldo i izgubio i zato mi ništa nije terećeno na račun. Ali siguran sam da kada sam zatražio povlačenje, 1.000,00 reala je nestalo sa mog stanja. Zato budite oprezni sa Vulkan Vegasom, oni koriste lošu namjeru s kockarima.

Automatski prevedeno:

Radka

yurigyn

Social Media & Community Specialist

yurigyn

pre 2 godina

OriginalPrevod

Hello, this needs some further investigation. Do you have any email communication or printsscreen or any evidence that your winnings have been voided, please? You should be able to check your gaming history to see how much you lost. I'd also checked your account for some transaction or payment history, so you can see if there is some canceled withdrawal maybe.

Elianderson1

Posetilac

Brazil

pre 2 godina

OriginalPrevod

Zdravo, treba mi pomoc oko mojih isplata..jer imaju nepotpun status, pa nakon nekog vremena imaju status odbijen...i ne mogu da podignem svoj novac. da li bi bilo potrebno ići pred međunarodnu pravdu? Jer kazina još nisu legalna u Brazilu.

Automatski prevedeno:

Radka

Social Media & Community Specialist

yurigyn

pre 2 godina

OriginalPrevod

Vulkan Vegas pazi da varaju!! KORISTI LOŠU VJERU!! , Jučer sam osvojio kredit od 1.500,00 reala, i tražio sam povlačenje 1.000,00, a 500.00 je ostalo da mogu ponovo da igram, igrao sam 500.00 i izgubio, ali na kraju sam čekao da mi depozit bude zadužen sa moj bankovni račun jednostavno još nije pao, jer sam otišao da se žalim u chat-u, a pratilac mi je rekao da sam bacio sav saldo i izgubio i zato mi ništa nije terećeno na račun. Ali siguran sam da kada sam zatražio povlačenje, 1.000,00 reala je nestalo sa mog stanja. Zato budite oprezni sa Vulkan Vegasom, oni koriste lošu namjeru s kockarima.

Automatski prevedeno:

pre 2 godina

OriginalPrevod

Hello,

is there any update to your pending withdrawal, please?

Do you need any help?

Radka

Social Media & Community Specialist

Elianderson1

pre 2 godina

OriginalPrevod

Zdravo, treba mi pomoc oko mojih isplata..jer imaju nepotpun status, pa nakon nekog vremena imaju status odbijen...i ne mogu da podignem svoj novac. da li bi bilo potrebno ići pred međunarodnu pravdu? Jer kazina još nisu legalna u Brazilu.

Automatski prevedeno:

pre 2 godina

OriginalPrevod

Hello,

has your account been already verified, please? Does the casino's support communicate with you?

Have they provided any explanation, please?

If not, please try to ask their live chat.

Two months ago, a fellow player from Brazil has a payment problem as well, frankly, he has not submitted any complaint so we do not know whether his problem has been solved. 🙁

alenmatisic666

Mlađi Pripravnik

Nemačka

pre 1 godinu

OriginalPrevod

Hello what would you all that have jackpot 7s 1. 140.000$ and first search 9% for 1000$ withdraw and I pay.

Then security service put on hold account from with.

I can play .

Please tell me where to address for big help. To talk with I will accept much less then 1.240.000$

Radka

alenmatisic666

Social Media & Community Specialist

alenmatisic666

pre 1 godinu

OriginalPrevod

Hello,

What seems to be the issue, please? The language is quite weird, but I'll do my best to guess:

Is your account perhaps blocked due to some investigation, or maybe due to account verification? I honestly can't tell.

alenmatisic666

Radka

Mlađi Pripravnik

Nemačka

Radka

pre 1 godinu

OriginalPrevod

Zdravo, šta biste uradili da imate džekpot od 7s od 1.140.000 dolara i prvo me zamole da platim 9% za isplatu od 1000 dolara.

Radim to, ali opet čekam.

Tada je služba obezbeđenja kazina stavila račun na čekanje. Mogu da igram normalno, ali ne i da plaćam.

Recite mi gde da se obratim za veliku pomoć. Prihvatiću mnogo manje od 1.240.000 dolara za razgovor

Automatski prevedeno:

alenmatisic666

Mlađi Pripravnik

Nemačka

pre 1 godinu

OriginalPrevod

Mali džekpot... Mislim da su se odmah uspaničili kada su ga videli u kazinu

file

Žao mi je što nema bolje slike.

Automatski prevedeno:

Radka

Social Media & Community Specialist

alenmatisic666

pre 1 godinu

OriginalPrevod

Zdravo, šta biste uradili da imate džekpot od 7s od 1.140.000 dolara i prvo me zamole da platim 9% za isplatu od 1000 dolara.

Radim to, ali opet čekam.

Tada je služba obezbeđenja kazina stavila račun na čekanje. Mogu da igram normalno, ali ne i da plaćam.

Recite mi gde da se obratim za veliku pomoć. Prihvatiću mnogo manje od 1.240.000 dolara za razgovor

Automatski prevedeno:

pre 1 godinu

OriginalPrevod

Hi there!

So this is the problem. Now I understand the whole situation You need to pay in order to get paid. Is this correct?

I think I'm going to disappoint you; however, I would not play in the casino with such a weird approach.

Have you been told the purpose of this initial payment?

Could it be a verification deposit? This is the only reasonable thing I can come up with.

Radka

Social Media & Community Specialist

alenmatisic666

pre 1 godinu

OriginalPrevod

Mali džekpot... Mislim da su se odmah uspaničili kada su ga videli u kazinu

file

Žao mi je što nema bolje slike.

Automatski prevedeno:

pre 1 godinu

OriginalPrevod

The picture is cool, don't worry 🙂

And my congratulations, by the way! Now we're getting back to the casino's fairness. I'd say it doesn't matter whether they are scared or not; if you've won in accordance with the rules, you should be paid.

Thus, I'd like to hear the casino's version 🤔

alenmatisic666

Mlađi Pripravnik

Nemačka

pre 1 godinu

OriginalPrevod

Hi ..

Im feeling sad because have 1.200.000$ to withdraw and still nothing and I think go to report them to Interpol(have friend in there).

If you can help me with this (of course with provision) then I will delay report.

Or do you know somebody can help to recommend.

Thank you

Radka

alenmatisic666

Social Media & Community Specialist

alenmatisic666

pre 1 godinu

OriginalPrevod

Could you perhaps help me with the questions I gave you?

I truly think it's important to understand why any sort of advanced payment is necessary. So, I repeat:

Have you been told the purpose of this initial payment?

Could it be a verification deposit?

Besides, I would say Interpol does not deal with gambling in general 🙂 This is a different field of expertise.

How about submitting a free-of-charge complaint first, hm? No commission; we aim to help, not profit from someone else's issues.

Browse this guide; I think it's worth it.

And when you decide to take part, use this link: https://casino.guru/complaints/create

Additionally, I recall a thread where mostly German and Austrian players talked about lawsuits, which might give you some idea of how it actually works:

https://casino.guru/forum/casinos/execution-pokerstars--apparently--payment-is-not-voluntary/35

Does any of that sound interesting to you?

alenmatisic666

Mlađi Pripravnik

Nemačka

pre 1 godinu

OriginalPrevod

Sorry purpose of initial payment?

You mean withdrawal, no and to who to say.

After I set up first withdrawal of 1000$ to my MasterCard wait then try again to my wallet Trc20 and few more but nothing happened and then contact customer service so they told me I must pay for withdrawal of 1000$ 9% wich is 90$. Pay that then contact them and they say that security service need my ID card and to pay for fee 20%.

I really dont know what to do.

file file file

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