Usluge za žalbe Casino.gurua su potpuna šala. Možete zaboraviti da oni rešavaju sve što ne možete sami da rešite. Moram da kažem da mi se ovaj sajt veoma dopao i da sam vremenom stekao poverenje u njega. Ovo se pokazalo potpuno suprotno. Oni podržavaju kazina, bez sumnje.
Podneo sam žalbu na Slotmonster Casino.
U početku sam imao nalog kod Slotmonstera, igrao sam i mnogo izgubio. Zatim sam otvorio nalog na Instantcasinu, Slotmonster-ovom sestrinskom sajtu. I ja sam tamo igrao i mnogo izgubio. Napisao sam e-poštu u kojoj sam naveo da sam zavisnik od kockanja i objasnio negativan uticaj kockanja na moj život. ZATRAŽIO SAM KAZINO DA TRAJNO ZATVORI MOJ RAČUN NA INSTAVIN-u I SVIM SEstrinskim SAJTOVIMA. Tada sam dobio mejl da su nalozi zatvoreni. ALI sledećeg dana, još uvek sam mogao da otvorim svoj račun na Slotmonster-u i nastavim da gubim novac. Oni od nas koji igraju u kockarnicama nekoliko godina ZNAJU da kada napišete kazinu i kažete da ste zavisni od kockanja i zamolite ih da ZATVORE vaš nalog na SVIM njihovim sestrinskim sajtovima, to bi trebalo da bude dovoljno. To bi trebalo da bude kraj priče i zatvoriti račune.
Očigledno, Casino.guru ne misli da je ovo dovoljno. Očigledno, morate pisati svakom kazinu u njihovoj grupi.
Veoma rano sam primetio da imam slučaj koji nisu hteli da uzmu. Mislim, trebalo je 1,5 nedelje sa mnogo pitanja na koja je već odgovoreno.
Samo želim da kažem da sam sasvim u redu sa tim. Novac je ionako izgubljen. Ali za one od vas koji razmišljaju o podnošenju žalbe preko ovog sajta, samo gubite vreme. Nikada više neću posetiti ovaj sajt. Prepisaću kako sam pisao kazinu i kako je trebalo da pišem prema Casino.guru.
Evo kako sam napisao.
Zdravo prijatelji!
Želeo bih da vas zamolim da zatvorite moj nalog sa vama i svim vašim sestrinskim sajtovima.
Zavisnik sam od kockanja i igram kazino igre od 2010. Usput, ne samo da sam izgubio preko 300 hiljada evra, već sam izgubio i prijatelje, porodicu, decu i sve što je bitno. Kockam se ne da bih dobio novac, već zbog svoje zavisnosti. Čak i da sam osvojio milion, nastavio bih da se kockam. Izgubio sam se davno.
Možete li molim vas da zatvorite moj nalog? Hvala vam.
Hvala vam za čitanje. Srdačan pozdrav.
jag skulle vilja tacka casino.guru for min tid har. Jag vill ocksa garna att ni raderar mitt konto.
Casino.guru's complaint services are a complete joke. You can forget about them solving anything you can't solve yourself. I have to say that I really liked this site and over time I developed trust in it. This turned out to be completely the opposite. They support the casinos, no doubt about it.
I filed a complaint about Slotmonster Casino.
I initially had an account with Slotmonster, played, and lost a lot. Then I opened an account on Instantcasino, Slotmonster's sister site. I also played there and lost a lot. I wrote an email stating that I was addicted to gambling and explained the negative impact gambling had on my life. I ASKED THE CASINO TO CLOSE MY ACCOUNT PERMANENTLY ON INSTAWIN AND ALL SISTER SITES. I then received an email that the accounts were closed. BUT the next day, I could still open my account on Slotmonster and continue losing money. Those of us who have been playing at casinos for a few years KNOW that when you write to a casino saying you are addicted to gambling and ASK them to CLOSE your account on ALL their sister sites, that should be enough. That should be the end of the story and the accounts should be closed.
Apparently, Casino.guru doesn't think this is enough. Apparently, you have to write to every single casino within their group.
I noticed very early on that I had a case they didn't want to take. I mean, it took 1.5 weeks with a lot of questions that had already been answered.
I just want to say that I'm totally fine with it. The money is lost anyway. But for those of you thinking about filing a complaint through this site, you're just wasting your time. I will never visit this site again. I'll copy how I wrote to the casino and how I should have written according to Casino.guru.
Here is how i wrote.
Hello friends!
I would like to ask you to close my account with you and all your sister sites.
I am a gambling addict and have been playing casino games since 2010. Along the way, I have not only lost over 300k euros, but I have also lost friends, family, children, and everything that matters. I gamble not to win money but due to my addiction. Even if I won a million, I would still keep gambling. I lost myself a long time ago.
Could you please close my account? Thank you.
Thank you for reading. Best regards.
jag skulle vilja tacka casino.guru för min tid här. Jag vill också gärna att ni raderar mitt konto.