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1win Casino - opšta diskusija (strana 28)

 od oscarhorche14
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175.441 pregleda 781 odgovora |
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they stopped the withdrawal and blocked my account now' I'm not able login to my account ,then again I asked to 1win team via email 1win security ,


They stated this reason 👇

At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.


Thus, in accordance with the violation of clause 9.7. game account kuldeepmeena5128@gmail.com has been blocked and cannot be restored.


Please note that upon re-registration, your game account will be blocked without prior notice.

Thank you!

This is what I assumed. A general rule, missing details but still, containing the keywords "fraudulent actions against a betting company". Casinos usually do that if they want to get rid of the player quite quickly.

Frankly, this would need further investigation. So, please focus on the complaint. 🙏


gupta100dhawan

That's a fair request, but you have to contact the casino. We can't do that on our own without further details.

Please, respond to your complaint 👈 Now is the time.

Are there any related hints, you may provide? Are you perhaps aware of anything you may have done unusually? For instance, you played using a shared internet connection or switched wifi very often - anything like that? We'll be here if you come up with details.

Radka

I have neither used the same network nor used the same phone but yes I have upgraded my phone and in the new phone I have only used 1win and i am not create two accounts in 1win

Radka

Yes mem i focused

I will give you whatever information you need


I have neither used the same network nor used the same phone but yes I have upgraded my phone and in the new phone I have only used 1win and i am not create two accounts in 1win

Sorry, but Radka was writing to a different user in this post.

Yes mem i focused

I will give you whatever information you need


Now we need to wait for our complaint team to try to resolve this issue of yours. Please be patient, you will get your answers to your complaint soon.

Have you got any updates for us, by any chance?

Romi

Ok i am waiting

kuldeep7828

Also, please come forward anytime with any news from the casino.

Romi

Mem

When will my account be unblocked?

kuldeep7828

I do not have an answer for this question, you just need to wait for your complaint to be solved.

Romi

how much wait on ok

kuldeep7828

Our team will get back to you as soon as possible. The timer that is set in your complaint indicates the time.

Romi

Ok i am waiting

kuldeep7828

Hopefully, the wait won't be long.🤞

Zdravo, odbili su moje povlačenje dva iznosa u 1vin i trebalo je da dobijem sredstva nazad, pomoćnik na stranici pomoći mi kaže da je povraćaj odmah, ali još ništa

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angelaklara74

Hello,

I'd ike to get the full picture of the events, so could you tell when has this agreenment with casino assistant occured? Trying to find out how long the problem last.

It could also perhaps help to know what payment option was used for the cancelled withdrawals.

Thank you in advance for your reply.

Radka

Napravio sam 2 povlačenja, neke na svoj bankovni račun, koji uvek koristim, a druge na virtuelne račune. Odbijena povlačenja su ona koja sam napravio na svom bankovnom računu, jedno od 15.000 dolara i drugo od 50.000 dolara, kada sam video da su crvene, rekli su mi da su odbijeni i rekli su mi da će povraćaj novca biti izvršen odmah, i do sada nisam ništa vratio

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file TU JE PROBLEM

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angelaklara74

Okay, and did the casino explain to you the reason why they rejected these withdrawals you are talking about and why you should get a refund ? You had no problems withdrawing to your account before ? I see that these are large amounts so I was wondering if the casino is doing some checks but I think they should inform you if there is something like that going on. 

Also, do I see the dates of 24 June correctly ? I'm asking because the screenshot is pretty blurry. 

Let me know please. 

Ako su obavljena 26. juna i sve u mojoj primarnoj banci, ostala povlačenja su vršena na onlajn račune i nisam imao nikakvih problema. Rekli su mi da se na razgovoru za podršku vraća novac u roku od 24 (još mi nisu vratili) ili 48, a čak sam pročitao u propisima da to može biti do 3 radna dana. Pretpostavljam da je problem bila banka

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