Ovo zvuči zaista frustrirajuće da ne znate šta se tačno dešava.
Mogu li da pitam da li su vam bar poslali mejl sa nekim objašnjenjem?
Zaista je neprofesionalno ne objasniti razlog.
Koliko dugo igrate u ovom kazinu, i kakve igre, ako smem da pitam?
Možda bi naš tim za žalbe mogao da vam pomogne. Jedino što nemamo odeljenje koje se bavi sportskim klađenjem, pa ako se kladite na sport, nisam siguran da možemo da intervenišemo.
Obavestite nas.
This sounds really frustrating to not know what exactly is going on.
May I ask if they at least sent you an email with some explanation?
It is really unprofessional to not explain the reason.
How long do you play at this casino, and what kind of games, if I may ask?
Maybe our complaint team would be able to help you out. The only thing is that we have no department dealing with sports bets, so if you bet on sports, I am not sure if we can intervene.
Please let us know.